Rescue is designed as one-off remote control support tool, not a simple remote control solution like Teamviewer or even other LogMeIn products such as Pro. myLoneStar
In English:
Remote access to Linux machines in LMI Rescue.
We have a suggestion for improving Linx, which is a great partner of Loupen Brazil.
They are asking LMI Rescue, which works with support on Windows machines, to start operating immediately on LINUX machines, as their customers are migrating the operation to LINUX and there is the possibility of a great loss for all of us (Customers, partners and LogMeIn Supplier ) if that does not happen.
Therefore, our suggestion is that the LMI Rescue tool can serve machines with this operating system as quickly as possible. We will run high risks if the solution is not expanded and updated to meet this type of equipment in the short term. We rely on your development team to improve the solution and thus attract more customers to LogMeIn.
Thanks!
In Portuguese:
Acesso remoto a máquinas Linux no LMI Rescue.
Estamos com uma sugestão de melhoria da Linx, que é uma grande parceira da Loupen Brasil. Estão solicitando ao LMI Rescue, que atua no suporte em máquinas Windows, que comecem a atuar imediatamente em máquinas LINUX, pois seus clientes estão migrando a operação para LINUX e existe a possibilidade de um grande prejuízo para todos nós (Clientes, parceiros e Fornecedor LogMeIn) se isso não acontecer. Portanto, nossa sugestão é que a ferramenta LMI Rescue possa servir máquinas com este sistema operacional o mais rápido possível. Correremos altos riscos caso a solução não seja ampliada e atualizada para atender esse tipo de equipamento no curto prazo. Contamos com sua equipe de desenvolvimento para melhorar a solução e assim atrair mais clientes para o LogMeIn.
Obrigado!
It doesn't work on linux anymore.
The latest version is not compatible with Wine anymore..
Something got updated that it stop working.
I wonder if microsoft is a parter of logmein that developers don't even care to make it work with wine.
I guess the only way to support Linux is using Teamviewer.
I have a client running Linux who needs my technical support. How soon may I expect to be able to use LogMeIn Rescue (running on Windows) to support a client running Linux? (Checking the boards here I see that the last time this question was asked was 8 years ago, and an engineer answered that they were "working on it"...)
Thanks.
Any idea of the timeline for supporting linux from LogmeIn Rescue for Windows?
I have Linux Mint 16 running on my laptop. I assumed that although the Logmein rescue application would not work, the browser version of Rescue would work. I was wrong. Is there a way of making The rescue application work from within Firefox on Linux?
You can use LogMeIn Rescue from a Linux machine to provide remote support to Windows machines. It's not officially supported, but here is a step-by-step tutorial on how to set it up:
http://itswapshop.com/tutorial/linux-how-use-logmein-rescue-remote-support-technician-console-ubuntu
Oh this is greate news. I just tried, and it works very nice. Thanks!!
To the LogMeIn staff:
I'm a technician -- with 30 years of experience -- who fears that Windows 8 will be a total disaster for the majority of Windows end-users -- particularly those who are still using XP (over 50% of PC owners) and have no reason to upgrade, because XP still works fine for them.
In our current decimated economy, I expect a large number of my customers to balk at buying a new PC to run Windows 8 when they really don't need one. However, for a variety of reasons, continuing to use XP will become increasingly inviable once Win 8 is released.
I'm making plans to suggest to these users that if they don't wish to upgrade their hardware and software -- and their IT needs are reasonably simple enough -- that they consider migrating to a Linux desktop like Ubuntu. My only hesitation in this is that I cannot support them with LMIR.
I understand why LMIR has not provided support for Linux platforms. I have no complaints about this decision. However, I ask you to consider that Windows 8 will likely "throw a monkey-wrench" into the current IT marketing paradigm. I expect that by the time the dust settles, Apple's market share will increase from 10% to 25%, and the Linux share will increase from 5% to 12% -- and those numbers will steadily increase.
You have an opportunity to stay ahead of the remote-services "pack" by developing Linux support now. I hope you will consider doing so.
Only problem I have found is with the clipboard
Sometimes when copying stuff on the remote desktop the whole session hangs.
Other than that it just works!
Iain
I wanted to add - It should be pretty obvious, but logmein does not support or reccomend this setup (I'm sure).
This is just what worked for me, it may or may not work for you. In fact it may make your machine catch on fire and then it will attack your family.
you were warned.
For the last 2.5 years I've run GNU Linux on all my machines, so using logmeinrescue has been a bit of a pain. (need to run it in a VM of winxp)
So when I needed to do a support session (multiple times every day) I needed to launch my VM (I use virtualbox) and then open IE, login, and then do everything from there.
I've been using the rescue applet in my VM's for a month or two now, and I like it.
For some reason it did not occur to me until today to try running it on my Linux Mint box in WINE. I downloaded WINE 1.3, installed. Then downloaded the msi file from the link in the email I got from logmeinrescue and boom. works great. Even the "tear-away windows" work!!
I am one happy man today! Thoght I would share with you all.
yes I am a technician working on windows machines with LMI rescue and would love to use it on Ubuntu OS (Linux)
I use VMware player in unity mode but this is slower.
A vote from me for LMI Rescue for linux / ubuntu.
Cheers
JOSH (MILNETECH)
i agree with you and i use logmeinrescue as you said (in vm).
I would like a linux based solution!!!
I'm sure that you can't speak to it, but just to throw it out there is there anyone else that would like to be able to have the ability to use a linux os to run the technicians console?
I support windows pc's but use linux as my os. Currently when I need to administer incoming support sessions I have to run a vm of windows and then administer through there. It's doable (I've been doing it for over a year), but being able to run the console natively we would be so much more convienent.
This would entail having a extension for firefox, or chrome. That supports a linux host system.
Maybe this will come along after/if they do this for the mac people, but I would guess (and it's just a guess) that more technicians use linux then macs.
Unfortunately I'm not a programer, so I don't know what's involved with writing in that compatibility.
Andy Suarez
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