Universal Viewer unavailable (only EXE option offered). Why?

Hi!

I access my home computer via a severaly locked down work computer, which will not accept any downloads/installs of executables. I can't change that nor do I want to deal with IT support.

The Universal Viewer used to work without any problem. Now it does not show up any more - contrary to the support link below. I automatically get the screen to download an .exe file - there's no other option on that screen at all (and the screen is in any case different from what is shown on the support link below - which screen is exactly what I used to get before when Universal Viewer was working).

What's happening?? I am certain I have Java installed and enabled. It is an "old version", being 6.39 instead of 7.25, but it runs, and this cannot be the reason for failure - unless GotoMyPC absolutely requires the latest version?? I am sure I had "old" versions before and it still worked beautifully, without fail.

http://support.citrixonline.com/en_US...

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Comments

neovega

Guess what. NEOVEGA again. MAKE THE UNIVERSAL VIEWER and easily accessible choice!! Please already.

Ge

neovega

I have the same problem using a hotel computer. Why isn't a CHOICE insteadofsomething you have to set as a default?

GlennD

Hi Ivo,

I have set the Universal Viewer as default for your Home Host PC. It should launch automatically when you click Connect.

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