Issue connecting from Mac OS X 10.10 Yosemite

Hi,

We are investigating an issue where some Mac users who have upgraded to Yosemite are unable to connect to their hosts. Unfortunately there is no work around or solution at this time, you will need to use another client that does not run Yosemite, or one of our free mobile Apps in order to connect to your host. We are gathering log files from affected customers, so please call our toll free 24/7 Support http://support.citrixonline.com/en_US/GoToMyPC/contact

Find more posts tagged with

Comments

Gary Bracht

yesterday I was connected to my host machine (windows based) from my Mac, my connection locked up and could not reconnect...got the spinning wheel again. Had my assistant reboot my windows machine, rebooted my mac and still nothing. Tried both with Safari and Chrome, still nothing. Previously, this week I was connecting fine, then poof, nothing. Any ideas?
Will be testing it more today, Gary

Steve Westberg

How about fixing remote printing now? Otherwise as my install base becomes more mixed Mac/PC I will have to switch. Already testing LogMeIn

Gary Bracht

I actually was able to connect using Safari, worked like it was supposed to. Will keep an eye on it, but so far so good.

Robert Zipper

reinstalled worked one time no stick again on access code. a nightmare

Kyle Halversen

Hello everyone,

The patch for this issue has been successfully released. Patched versions of the GoToMyPC viewer software have been applied to recent releases of GoToMyPC. When attempting to connect to your host computer from your Mac, the patched version of GoToMyPC will download automatically and the connection will not be stuck after entering your access code.

If you are still encountering this issue, please make sure that you have installed the latest version of GoToMyPC on your host computer.

Johan Winter

I have connection now, there was an automatic download starting Gotomypc.

Rob Black1

Please let me know when you have the fix. Mean time I am going to go to bed early like I used to do before I had GoToMyPC.

Johnnie D'Alesa

And without warning on an upgrade that was sitting out for MONTHS! GTMPC helped me discover using AWS and a MS remotes desktop

Eric Lind

TWO WEEKS to resolve this issue? Apparently Mac users are low-priority customers. I will be eager to find a replacement to this Citrix disrespect.
Eric in PDX.

Jarir Aad

Hi
I have the same problem with my MacBook Pro (Yosemite).
I found a temporary solution where i can connect if i use a vpn connection.
but this solution make it slower.

any hope to solve this issue normally.

Steven Tainsky

Glenn;

Will the release on 11/7 address the printing to a Mac issue?

Steve

Johnnie D'Alesa

with respect. a free month? I've come to rely on GTMPC, to get this kind of problem, without warning? This is just totally unacceptable. this is the big leagues now.

Jonathan Bresla

I also cannot connect my mac to gotomypc after upgrading to OS X 10.10

Gary Bracht

This reply was created from a merged topic originally titled Mac users can't remote into host pc.

Mac user can't connect to host pc

GlennD

Hi,

I apologize for the frustration this issue has been causing you, and for not having news sooner. We now have an ETA of November 7th as the release date for the fix. We plan to deploy it late in the evening (Pacific Time). If you contact our Support via phone or email here: http://support.citrixonline.com/en_US/GoToMyPC/contact and provide them with the email address associated with your account, we can add a free month on to your accounts.

Chris5111

This has gone on too long now. I agree a pro-rated rebate is desired but a Fix is urgent. It seems sometimes no matter how many times you try to connect it just will not.

Ricky Budoy

Yes, please provide ETA for the patch or fix? I am losing productivity because of this. I hope to be prorated or provide a free year of service for this inconvenience.

arnold zipper

What is the ETA please?

Tim Reich

I received the following about 24 hours after I opened a ticket:

Hello Tim,

Thank you for contacting Citrix Customer Care.

I understand after having updated to OS X Yosemite, you are not unable to access remote computers. We sincerely apologize about this inconvenience. We are currently investigating this issue and our Engineering team has been made aware of it and are testing a fix. The issue as it stands is that some users who are using a Mac OS X 10.10 client computer may experience issues with connecting to their host computers. Affected users will be prompted for their access code and after entering it the viewer software will become unresponsive. Unfortunately there is currently not a reliable workaround for this issue, however you may have intermittent success connecting by canceling the access code dialogue prompt, quitting any unused applications, and attempting to connect again. While our Engineering team works on finding a resolution, unfortunately there is currently no ETA as of yet. However, I am escalating a case so that you will be properly notified when we have a resolution. Otherwise, please feel free to contact us by phone at any time if you have any questions or concerns, we are open 24/7.

heidi1111

me too.any idea when we can expect a fix

Brad111

we are also in a business environment. this is hindering production. will gotomypc being issuing credit for the times we arent able to use their software.

Ken Frank

I'm down 5 days now... I'm sure GTMPC will issue prorated refunds for days out of service or I will switch platforms and not use Citrix system products again

arnold zipper

What is the ETA?

arnold zipper

When will this be resolved? Business is being lost.

Tim Reich

Any update to this? I have tried this on a few mac's. I am unable to use GoToMyPC and GoToAssist

Robert Finnell

Same issues here.

Joe Gotisar

I too am having these issues, and am looking forward to this getting resolved.

Ken Frank

Frustrated!

GlennD

Hi,

We are currently testing a fix for this issue and hope to have an ETA for you in the next day or so. We sincerely apologize for the frustration this has caused and thank you for your patience.

augie winnubst

i can't connect either since upgrading to yosemite

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!