Remote Computer Locks When I Type Specific Keyboard Letter

While I'm using GoToMyPC, my remote computer locks (i.e. goes into ctrl+alt+del mode) whenever I have MS SQL Server Management Studio open and I type the letter "l". It only happens when I have MS SQL Server Management Studio 10.0 open, it doesn't matter where I type the letter "l" (ex. Notepad), and it only occurs when I press the the letter "l" on my keyboard. I'm using Windows 7 on my remote and personal desktops. Anyone have a solution?

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Kyle Halversen

Hello everyone!

I know a lot of you have been waiting for an update on this. We've released GoToMyPC Version 8.4 Build 1704 which contains a fix for several of the situations where typing L causes the computer to lock. This version of GoToMyPC is currently in Beta testing. If you would like to test and try out the fix for it immediately, feel free to enroll in the beta program:
https://support.citrixonline.com/en_US/GoToMyPC/help_files/GTC150001?title=Getting+Started+%28GoToMy...

You are also welcome to wait until this version of GoToMyPC completes its beta testing cycle and is released to our stable channel. I am anxious to see if these fixes are able to address the issues you've all encountered.

Kyle Halversen

Hi Pascal,

Sure! I am aware of two, but have been told by the engineering team that the changes will involve more intelligent keyboard checks that should address additional scenarios that people are facing even if we don't have the scenario to recreate them.

Scenario 1
Press and hold the left bracket " [ " and press the " L " key on the keyboard. This will lock the computer regardless of whether or not you have the preference checked to pass windows keys to the host computer. You don't have to hold down the left bracket for a long period of time, it just has to be held down while you are pressing the L key. I've usually triggered this when I was typing quickly.

Scenario 2
Enable the preference "pass windows keys to host computer." Press and hold the Windows key. Before releasing the windows key, on your client computer click outside of the GoToMyPC Viewer window so that it loses window focus. The windows key will now be "stuck" on the host computer and the next time you type the "L" key it will lock. You can "unstick" it by pressing the Windows key 2-3 times in the GoToMyPC Viewer.

Pascal Pelzer

Hi,

Can you please, state in which scenarios this behaviour is triggered, so we ourselves can come up with a work around for our users. Because this is beyond annoying at this point in time and our users want to start using another RDP solution. This is just taking too long!

Regards

Kyle Halversen

Hi everyone! I have a quick update. We have identified several of the scenarios that cause the computer to inadvertently lock when typing and will be including a fix to address them with the next release of GoToMyPC. We do not yet have a firm date for the next release, but it is currently scheduled for Q3 of this year. You can receive this fix a little sooner if you opt in to the GoToMyPC Beta program: http://support.citrixonline.com/en_US/GoToMyPC/help_files/GTC150003
Thank you all for your patience.

Jack Nicole

just log off and Login

no need to restart the server. thats all. it works for me.

JohnS3003

Satisfaction: 1 on a 10-scale.
The bug needs to be addressed -- or at least responded to! Who can tell if Citrix is even reading the thread???

unknown

My lowercase "L" went out again today [i.e. started locking the machine]; and at work we had a bunch of deadlines so I could not reboot, and my only way to work around the issue was to copy the lowercase L to the clipboard and paste it while typing emails and queries. It was absolutely redicules. This really needs to be fixed if possible.

Rob

JohnS3003

Christopher Miller seems to have nailed it -- the application has a bug. It's been there a long time.
Sure, apparently a lot of users have been having a similar problem, and theirs is caused by the unintended use of Sticky Keys.
But the bug is not caused by the unintended use of Sticky Keys, because it's a bug.
Citrix: who in your company is responsible for investigating this issue and resolving it?

JohnS3003

I have been experiencing the same thing (GoToMyPC 7.2 build 635), never at the beginning of a remoted session, and it is happening with the lower-case "l", not upper-case "L".
Conditions: I am usually using Excel 2013, Outlook 2013, OneNote 2013, IE 11, and/or FireFox 36. The most problems happen after an hour or two of using the remote session. The active app is usually either Outlook or Excel.

unknown

Its happening to me too; And disableing sticky keys did not help.
Any fix?
Lowercase "l" causes a lock. I cant log off and log on because I have 25 business programs running.

Christopher Mil2

This has nothing to do with Sticky Keys, Citrix. Please. This is that GotoMyPC holds onto the Windows key and when the "L" key is pressed it combines them and locks the PC. The only solution is to restart the GotoMyPC service. This solves it for a much as weeks and as few as minutes, depending on the unknown circumstances in which it gets confused.

This has happened to me for the 5+ years that I've used GotoMyPC and blaming sticky keys is an easy way out...but it's not anything close to that.

Sebastien Blais

Hello

I have the exact same problem.
The problem appears whatever the application.

I have to restart the remote computer to correct the problem.

The Sticky Keys in Windows are disabled.

I have GoToMyPC 8.2 (1470), both computers (host and client) run on Win 7 Pro. Anyone have a solution ?

Thanks advance for your answer.

Karoly Farsang

Dear GoToMyPC,

I'd appreciate it if you could add any workaround to this problem, because I have more user who have the same problem time to time.

They using mostly office applications (Outlook, Word) and when they type "l" than the system lock like windows key + L pressed.
I guess that the session feel that the windows key is pressed continously.

At the begining of the problem sometimes the windows key pressing more times helped but most of the times the user need to close the session and login to host computer once again.

The Sticky keys already disabled, the machines are in domain, so I can't disable the locking.

Thanks advance for your answer.

Kristen Neal

So i just did a "logoff" from the windows computer that I am remotely accessing and logged back in, this seemed to clear the issue from me

Kristen Neal

sticky key resolution did not work for me.

Kristen Neal

I am having this problem as well, using gotomypc remotely from my mac. I

Zackary Stephen

Any update on this? I just noticed this happening today. Recently i installed sqL 2012 LOCALLY.

kittyagostinell

This reply was created from a merged topic originally titled
Locked off host computer when typing letter "l"..

When connected to host computer (PC) and using Mac, I am locked out of host computer and have to send Ctrl-Alt-Delete when I type a lower case letter "l". This only happens intermittently, usually after having been logged on for a while.

GlennD

Hi,

If you are using a Windows computer can you please start by disabling Sticky Keys in Windows, this guide explains how: http://www.techrepublic.com/blog/wind...

After that if the issue persists, please try to note down what applications you are using and what you had been doing at the time.

kittyagostinell

I have the exact same problem. I tried switching keyboards but that did not solve the issue. Has anyone figured this out yet? Again, it is only the lower case "l" and only on occasions--cannot determine when or why it happens.

Amol Shelat

It is not a sticky key issue. I posted this question 6 months ago, but still haven't heard a decent response.

GlennD

Hi, can you give some more details please? Which keys are causing the issue? Are you using PCs or Macs? If you start a new session does it keep happening?

Capn Cack

I have the same problem but it just started halfway through a session, so it's no sticky key problem. This is a real problem - any guidance from the site?

Heraldo Carrill

Glenn,

Thank you for your reply.

Unfortunatelly your answer did not solve the issue. I've tried either by clicking windows start button many times or by clicking it a few time. The problem persists.

Please help me, it's very annoying having to unlock the host computer every time the L is typed.

Thank you.

Heraldo Carrillo.

Heraldo Carrill

GlennD

I have experienced this kind of issue on windows myself, I believe it is some kind of sticky keys issue. Repeatedly pushing the Windows Start button a few time usually takes Windows out of that mode.

Heraldo Carrill

This reply was created from a merged topic originally titled
Host computer locks when typing "L".

I have a problem with GoToMyPC and the Ctrl+Alt+Del sequence. For some reason the sequence is triggered to the host computer when typing the "L" letter in the client computer. I search on the web but there is nothing about it.
I ́m using GoToMyPC 8.0 (943) and both computers (host and client) run over Win 7 Pro. SP 1, 32 bit.
If you know how to solve this problem please let me know.
Thanks.
Heraldo Carrillo.

Heraldo Carrill

I have the same problem, the host computer receives the Ctrl+Alt+Del sequence when I type the "L" letter in the client computer. I do not have SQL Server open so I really don't know why this is happening.
I have GoToMyPC 8.0 (943), both computers (host and client) run on Win 7 Pro, SP 1, 32 bit edition.
Please help.
Heraldo Carrillo.

Amol Shelat

I'm running version 8.0 (943).

Tarun1

Hi,

Thank you for raising the issue. Just want to know which GoToMyPC version is currently installed on your computer. You can find this information by following below steps:
1. Right click GoToMyPC icon in system tray
2. Click on 'About...' menu item. This will open a dialog box having information of GoToMyPC product.

I am attaching the image for your reference.

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