BSOD everytime i remote into my Windows 7 machine

When I remote into my Windows 7 machine, I get the BSOD everytime, I have tried re-installing GoToMyPC which doesn't help. Not sure what his is exactly, but really annoying when at home.

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Kyle Halversen

Hi Gurdit,

I am very sorry. I replied to your email, but I'm not sure what happened. Anyway I've had a chance to look over the dump file you sent me. Thank you for collecting it.

The driver that’s referenced is:

ntoskrnl.exe and the bug check code is: 0x00000124

The error message means that a fatal hardware error occurred. It’s the same error on all of them. This gives us a bit of a hint, but unfortunately it doesn’t exactly give us which hardware driver is the culprit. I am wondering if you’d be willing to try the following experiment for me on your host computer.

Click Start

Type: services.msc and press enter

Locate and stop the Windows Audio and Windows Audio endpoint services. Attempt to connect to your host computer again.

Please let me know if you still get the blue screen after following these steps or not and we’ll take it from there.

Thanks,

-Kyle

Gurdit

Hi Mate,
Any update on this please ?

Gurdit

If you can send me your email, I can send you via wetransfer.

Gurdit

Hi Kyle,
Sorry for the delay in my repsonse, I have carried out the following below can you please tell me how i can send this to you ?

Kyle Halversen

Hi Gurdit,

Thanks for the update! At this point I think we'd like to get a hold of the crash dump file. Windows 7 may need some configuration in order to create this file.

Go to the Control Panel, choose 'System And Security', and then click 'System', and then click the 'Advanced System Settings' link.
In the opened window, click the 'Advanced' tab and then inside the 'Startup And Recovery' frame, click the 'Settings' button.
In the opened 'Startup And Recovery' window, there is 'Write Debugging Information' section. You should set the combo-box in this section to 'Small memory dump', and then click 'ok' to confirm the change.

Once this is done, you will need to recreate the issue (and of course since you're going to be triggering a BSOD be sure to save any data first). The default location for this should be C:\Windows\Minidump

The folder typically doesn't exist until an actual crash dump has been logged there.

Gurdit

Hi Kyle,
Thank you for your response. This BSOD happens on the host machine. I have ensured all of the drivers on the machine are all up to date and have double checked in device manager. I have tried re-installing GoToMyPC, but issue still persists.
Can you please advise me the location of the crash dump files and i will get this for you. Thank you

Kyle Halversen

Hi Gurdit,

I am sorry to hear about the BSOD issues that you've been having. Just to be clear is it the host computer or the client computer that is experiencing the BSOD?

BSOD issues are typically driver related. If you are experiencing a BSOD on the host computer when you connect it is a good idea to update to the latest audio and video drivers that are available from your host computer's manufacturer's website. Crashes on the client computer are extremely uncommon, but are caused by issues with audio drivers.

Feel free to reach out to our support if you need assistance with this or some additional information. Where possible they may be able to get a crash dump (.dmp) file that can be analyzed to identify the driver that was responsible for the crash.

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