Failure to Connect to GoToMyPC

I am suffering from the exact symptoms listed in this scupport article .... http://support.citrixonline.com/en_US/gotomypc/knowledge_articles/000126300?title=Citrix+Online+Laun...

I have followed the instructions and run the fix file as admin. However, it has not solved my problem.

I am on Windows 8.1 on a work laptop.

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Ben Woodcock

Hi - Thanks to both for suggestions.

I still have the issue after trying both and now have contact from the 24/7 support guys, so I hope they can help.

I am assuming the problem is to do with a change that must have happened with my overall system administrators at work, but they are ignoring the issue as they just see it as a "third party problem". Hopefully Citrix guys will sort me out though

Michael16

Hi Ben, I'm sorry to hear you are experiencing this issue. If the batch file didn't work, I'm wondering if there are any hidden folders in your AppData directory that shouldn't be hidden. Click start for me and type "%userprofile%/appdata" without quotes. In this folder there should be three folders, titled Local, Locallow, and Roaming. If any of these folders are missing, they might be hidden (they shouldn't be, as AppData is already hidden).

I've seen this issue come up in the past a few times, but if it isn't the case, I believe it would be best for you to give our 24/7 support team a call to further troubleshoot and investigate the issue.

AshC

Hi Ben,
Sorry to hear of this recurring problem for you. If you do not have any local security software that might be causing this, Delete folders located in the C:\Users\(username)\AppData\Local\Temp\Citrix and attempt to run the COL launcher again.

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