If i restart my Office PC at the end of the day, i am unable to remote in later.

When I leave for the day and I restart my office PC. I am unable to remote in with GoToMyPC until I login at the office again. Once I login I am able to remote connect again, until the PC is restarted then I loose remote access again.

Service is set to Automatic (delayed start), recovery is set to restart the service and its using local account to run.

I have tried setting it to Automatic but the issue remains.

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Michael16

One will be created when you call in

Paul21111

Is there a ticket number I should reference?

Michael16

Here is a list of our available numbers.

Paul21111

What is the support number?

Michael16

That is fine

. If you wouldn't mind calling our support team, then I would recommend doing so; you would be able to leave your computer in a state that you'll be able to connect to it, then you can have one of our agents connect directly to the host using GoToAssist, which should let them reconnect to the host after a reboot, so you'll be able to attempt several tests to determine the exact issue.

However, if the problem that's affecting GoToMyPC also affects GoToAssist, then that may cut your session short

Paul21111

The issue is after the PC restarts, and I leave for the day. If I have to try and remote in say an hour later (timing doesn't really matter). I wont be able to get in. I can only connect on the following day, after I have logged back into the PC when I get to work. If I leave my self logged in however (no reboot at night) I can connect from home.

Tonight do you want me to log off (no reboot no lock) and then try getting in when I get home? I only really need this through the fall and winter months when im on call, it worked fine last fall and winter. This started happening a couple months ago.

I just finished reinstalling the client with a local admin account.

Why don't we wait on disabling that feature until I try it tonight?

Michael16

Are you able to connect to your host if you log-out, not lock, of your Windows account on the host? Do you have Fast User Switching enabled on the host? Do you need it enabled? How long have you been experiencing this issue? Did GoToMyPC recently update on your host?

I can take a shot in the dark and try disabling one particular feature I'm aware of that causes a similar issue; you will need to reboot the computer after I do this (or restart the GoToMyPC service in services.msc, but then we wouldn't be able to test if the behavior is any different). Did you use the same email address as your GoToMyPC account to register with here on the forums? If we need to mark this thread private so you can share your address, let me know

. If you are unable to test this right now, feel free to give our 24/7 support team a call at your earliest convenience and let them know you need to disable the "Hourglass" feature on your account. Again, it's a shot in the dark suggestion; I'd wager it's only around a 20% chance of being the case.

Paul21111

Just an FYI its not an issue if i'm already logged into the PC and I lock it, the issue happens when I reboot and I don't log back in. Where is the GOTOMYPC host file that you want me to save?

Paul21111

No it shows as being on line, when I try to connect from home all I get is the waiting on host to respond and then nothing. The PC at work is not on wifi but at home im using my laptop which is on wifi

Paul21111

Just an FYI its not an issue if i'm already logged into the PC and I lock it, the issue happens when I reboot and I don't log back in. Where is the GOTOMYPC host file that you want me to save?

Michael16

Hi Paul, I agree with Ash's assessment; does the computer appear as being offline/unavailable, or can connection attempts still be made, but they are failing? If the former, it would seem like your OS or internet adapter is shutting off internet access when your computer is locked. Do you use wifi?

AshC

OK then, I'm pretty sure the host software is not allowed to continue after you've locked the PC. We may want to try saving the GoToMyPC host file first, and then installing it as administrator again. I know you've probably done something similar, but it really sounds like we're not allowed access to the service level. Reinstalling with full admin rights can override the block.

Paul21111

The GoToMyPC client has already been reinstalled a couple of times on both PC's.

Paul21111

Its a desktop, they are set to not sleep ever. Its a Windows 7 Pro OS. My co-worker is having the same issue but the other guys are not.

AshC

Hi Paul,
Sorry for the frustration there. Is your office PC a laptop, or is it going to sleep somehow when you leave? Would you be able to tell us what operating system the Host computer uses?

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