Gotomypc viewer versus universal viewer

For many years, I had the option of using either the Gotomypc viewer or the universal viewer, depending on whether the client computer permitted downloading and running the launcher. For the past year or so, I only have the option of one or the other, depending on a "setting" controlled by customer service. It is an incredible pain in the ass, and a waste of my time, to have to contact customer service every time I need to switch from one viewer to the other. Is there a way to have things the way they used to be... a machine that can download the launcher uses the gotomypc viewer, otherwise I'm offered the option to run the universal viewer?

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hdelman

Michael... Thank you for the reply. If I can send a message to management through you, please let them know that their decision not to continue supporting the universal viewer is just one more way that Gotomypc is becoming less and less customer-friendly.

Michael16

Hi there, I apologize for any inconveniences from the changes we made to the universal viewer's behavior. We've stopped supporting the universal viewer, which is why it is no longer automatically kicking-in for users in environments where our standard viewer cannot run. The universal viewer still exists, but as you already know, the only means to have it enabled is to email or call our support team.

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