I can log in but can't connect to any of my PCs. But only from this network. It works fine elsewhe

I'm on a hospital network. I can log into GoToMyPC but when trying to access any of my computers I get to the "waiting for client computer to connect" and after waiting for a bit always get this message: GoToMyPC has encountered a problem and needs to end this session. Please try to re-connect to <pc name>.

Everything works fine from other networks. Anything I can try here?

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mariloudeang

Hi @AshC ,

Yes to getting connected to host PC and Microsoft just shows my login name but not the box where I could type my password.

One thing I failed to mention, I keep my host PC's screen off when I leave work. Yesterday, I had somebody at work turn the screen On, and then it worked! The box for password entry showed up., soI was able to work remotely Seems like I have to keep the monitor on for me to be able to login to Microsoft.

Puzzling though is I've always left my monitor at work off and never had this problem until recently. Is there something in the setting that I needed to change?

Appreciate your input.

AshC

Hello @mariloudeang ,

When you say your "log-in prifile is not available", does that mean GoToMyPC makes the desktop connection, but Microsoft shows you some screen other than the User Login window?

mariloudeang

Hello -

Having almost the same issue here. When I am at work, from my laptop, i can connect to my host pc with no problem. When I am away from work, using the same laptop, I am able to connect to the host pc (i.e., i'll be "in session"), but my log-in profile is not available.

I'd appreciate any help.

Thank you.

Ray Peck

Ash,

Thanks for your reply. that's what I suspected but since I've been able to email freely and other actions I was hoping there was some setting that might help but pretty much expected what you confirmed.

Ray

AshC

Hi Ray,
Sorry about the delay.
Unfortunately it sounds like the hospital network may have limitations on free traffic through its firewall. While we do have documents that fully cover this for network admins, I'm not sure you'll be able to make a change on a network that large immediately: https://support.citrixonline.com/en_US/GoToMyPC/help_files/GTC11000

Ray Peck

So what about the 5-minute reply promise?

Ray Peck

To clarify with the same PC (laptop) I can access my PCs via GoToMyPC from home, Starbucks or wherever. So it's not the laptop or its firewall. And I can log into GoToMyPC so that site is not being blocked. But I can't get the final step to work to any of my PCs ever from this network. Anyway around this?

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