Unable to establish connection does not work with remote desktop but does with mobile?

Hi - have used GoToMyPC with great success for two years, but recently having connection issue with my remote desktop. Keep receiving "Unable to connect" message, but am able to use remote logon as normal

Host Computer is Apple Mac Pro, running updated software

Mobile is iPhone

Remote desktop is Dell Windows 10, through corporate firewalls unable to access by non-IT folks.

My question: How do I troubleshoot? my remote desktop reaches the GoToMyPC citrix site fine, just fails to connect.

Thanks in advance!

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Jess Perry

These are all great troubleshooting steps to begin with, if reinstalling the GoToMyPC host software does not resolve the issue please do not hesitate to us a ring, we're available 24/7! http://support.citrixonline.com/en_US/gotomypc/phone

Lynne11

Hi - thank you for the quick reply! I have rebooted all the machines involved without a difference, and will attempt to reproduce on another machine this evening. While I've rerun the wizard on the client PC, I've not yet reinstalled on the Mac and will likely try that too

Jess Perry

Hello Lynne,

Are you able to reproduce this on any other client computer stations? When was the last time the host PC and the client PC were rebooted?

Lynne11

Yes, that is correct - unable to connect to the Mac from the Windows 10 computer, but could last week

Brian H2

Hi Lynne,

Thanks for posting in the community!

Sorry to hear about the connection trouble. To clarify, you can connect to the Mac host computer from your iPhone, but you are unable to connect to that same host computer from a Windows 10 computer?

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