email address deleted by tech support while fixing another problem. Now we don't have access

Grant Gilmour

We discovered that we had two accounts learn@gilmour.ca and gg@gilmour.ca. We asked for learn@gilmour.ca to be removed to avoid confusion. This has inadvertently created a problem. Now we have discovered that learn@gilmour is a user under the gg@gilmour.ca account. the learn@gilmour user can no longer sign in from the generic log in page. this is our primary user under gg@gilmour.ca and has all five of our computers on it.

How can we reactivate learn@gilmour.ca so that we can log on remotely

two things you should know.

1) we are on a business trip and can not access the host to reload any software or make changes
2) the shortcut we set up on one of our laptops for learn@gilmour.ca is still active. It accesses "pear". please do not change this as it is the only access we have right now to our computers back at the office.

Grant

AshC

Hi Grant,
It currently appears that the old manager for your previous account is the current primary user on your new account:  learn@gilmour.ca

1. All Hosts are currently registered to this email / user account
2. The only Host that is currently offline is called "Passionfruit".  All other should be accessible, with their shortcuts still housing the GoToMyPC passwords.  If you lose a shortcut, you can recover a forgotten password from the login page by sending an email to the affected user.
3. gg@gilmour.ca is currently only a Manager for your active Pro account, and should not be utilized unless you need to make an account change or manage users.
   

I have hidden the old Manager login for 'learn@gilmour.ca' to avoid any confusion there.  Let us know if there's still some confusion with these two users.