mobile devices are inputing numbers incorrectly

Chris811

Using GoToMyPC to log on to a plant control PC with windows 7 Pro. The host computer running Rockwell Automation software (Factory Talk SE, which uses a lot of visual basic). PC to PC everything work GREAT. Problem is Mobil Devices. This plant has about 10 people connecting, everyone's androids, IPhones, etc.. have the same problem when inputting numbers. Example: you press "5" and it will appear on the host input dialog box, but when enter is pressed the input gets downloaded as "0". any number entered get downloaded as "0". This again will only happen on mobile devices NOT PC to PC, and everything looks normal (the "5" displays in the input box normally) until pressing enter.

If you think about using a calculator and pressing "5", it displays "5" until you press enter, and the answer ended up seeing a "0". Though this doesn't happen with the calculator program, only an example of our inputs.

Chris811

I have found if we enter numbers then enter with phone keypad, then press the enter on the Rockwell input display does input the correct number. Though really confusing, this may be the solution to our problem.  All the input display does is use the "Send Key" command to the PC, and like the example I described before, pressing the "5" puts a 5 in the display, But when Enter is pressed "0" is always downloaded. So in the Rockwell display the (3) commands sent are "Send key 5" and "Send Key {ENTER}" then upon release of the Enter Key "Download" (To a PLC). I guess I do not understand how it can work fine with a PC but not a Phone connection.