Cannot connect to gotomypc from iphone with Mobile 3G/4G service

I have been in contact with support and this is a known issue that when connecting from T-mobile (US) LTE service one is unable to connect to GoToMyPC. Wondering when a fix will be available.

Find more posts tagged with

Comments

n8tive

I have not been able to use gotomypc on my iphone mobile with Vodafone for months. I can use it wifi no problem but not on 4g or 3g. I'm with vodafone and there is definitely an issue which I believe is compatability with vodafone and gotomypc . This has been across several iphones I've had. I thought it might be to do with the old app and new app but actually neither of them work. I'd love it to be fixed as often when I need it most I'm not on wifi.

On gIffgaff (o2) it works OK

When I login to gotomypc I can see the pcs but when I enter the password to connect I cannot log in to them, it gives a message

"Gotomypc could not connect to your computer. Please check your internet connections and try again. "

That's ridiculous because I can see the PCs and in every other way the Internet connections are working just fine and on my PC

iphone 6 and 7 + vodafone - FAIL

iphone 6 and 7 + wifi - OK

iphone 6 + Giff Gaff/O2 - OK

ipad + vodafone - OK

ipad + wifi - OK

Any help greatly appreciated

AshC

We are currently investigating this GoToMyPC connection issue in depth, and would like to confirm affected accounts for testing purposes.

Please send me a direct message with your confirmed GoToMyPC email login for additional information and next steps.

DMH1950

As I have had this issue for months now - I am concerned that so few of the Tech team are aware of it! Also I suggest that you fully explain what the problem is and how you are going about solving it. As customers we need to know if we should stick with your service or find another that works on 4g.

AshC

I apologize for this issue @DMH1950 .

This issue is still affecting iOS users while on Mobile Data and the GoToMyPC Mobile App. As soon as more information becomes available, we will update this post.

DMH1950

It works fine on wifi on IPhone, but not on 3g/4G, same with IPad, same with PC if using mobile as Hotspot

GlennD

Hi @DMH1950,

Do you have any issues when you connect your iphone to wifi? I am not aware of any issues with Vodafone specifically but I will check with the rest of our support team.

DMH1950

I know this is an old thread - and I am in the UK not USA, but I have had the same problem for months with access to GoToMyPc via 4G on my IPhone on the vodafone UK network. Logmein/ GotomyPC support seem unaware that this is a known problem and keep giving me "maintenance / housekeeping fixes that do not address the problem. Can anyone provide a definitive answer to this?

Brian H2

Hi Montintin Montinin,

Thanks for posting in the Community!

This issue is still under investigation by our engineering team. The current workaround is to switch to WiFi instead of Mobile Data.

Montintin Monti

Any update on this ? I have T-mobile and suffer from the same issue

AshC

I'm sorry the issue still persists.
Should you wish to cancel your subscription for now, please contact our Support directly to confirm your identity.

advgal

Is there an update to this fix? No point me having GoToMyPc service when I can't even connect via my iphone.

Kush Mirchandan

I'm having the same problem.

AshC

The testing of this Beta GoToMyPC build is not complete, and unfortunately was unsuccessful. As soon as we have a new option available for testing, we'll update the community here with more information.

advgal

I have sent a request to the above email. Thank you.

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!