Add the option to disable auto scrolling when Host has more than one monitor.

The feature that automatically scrolls the screen right to a second monitor when you mouse over is highly irritating and almost makes me want to stop using this. I am sure someone with dual monitors recommended this feature, but I don't use my second monitor when I gotomypc. I will always have the button to switch to the right monitor when something got left open on that monitor, but right now, every time I click the red X to shut down an application, gotomypc scrolls to the right and I have to manually scroll back to the left. I am sure whoever programmed this feature had dual monitors with the second monitor ON THE LEFT of their desk ... cause there is no way this was tested for people who keep their secondary monitor on the right. It almost makes gotomypc unusable because it's not only the red X on the right side of the monitor, it's the scroll bars on folders and browsers ... and every time you scroll, gotomypc starts exposing your unused secondary monitor, then you have to push the mouse over to the left side to get the correct primary monitor back. Am I alone here? Is this not a crazy feature?

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Comments

AshC

@DROSE Sorry, we don't have any updates to share at this time. Have you tried using a smaller window frame that exactly fits the Host display, to avoid the auto-scroll function? This works for me when my client screens don't fit exactly the host parameters.

DROSE

Hi I would like an update on this...I see people were complaining about it 8 years ago, has anything been released to lock the window and only scroll manually?

Petaar

Awful product support

First complaint about this HUGE problem in an otherwise decent product.

I WASTE at least 10 minutes everyday with monitor "scrolling" issues. My customers all have 3 monitors and most mix it up between portrait and landscape.

This product is far more annoying than useful when I have to deal with multiple monitors (AKA EVERY CALL).

You first hear about this complaint in 2012.... and you've done NOTHING about it. Great support for a product that is $1200 annually.

GlennD

Hi,

I've emailed the product team and asked them to review this request again and work it into their development schedule.

Carl Sharpe

This reply was created from a merged topic originally titled Damm scrolling 'feature'!.

The auto scroll between dual monitors is insanely annoying! This was raised over 4 years ago and its like Citrix thinks its just whingeing over nothing. Any time I get remotely close to the side of the screen with the cursor on my laptop it all starts shifiting, and trying to click on the side arrows quick enough is like a very bad 80's video game!

Just turn the damm thing off, please. Its not a feature, its not pretty, its not even damm clever. Its a ruddy nightmare.

I have to use your system as my company pays for it and they are tired of hearing me go on about what a crap system you sell and that we should use a different app.

Please don't ignore this as you do all the other users.

Carl Sharpe

Still nothing on this? Just turn the damm thing off permentally, its driving me nuts!

Temple Sutfin

I have 3 monitors, but when I use GTMPC, I only want to use one. It drives me crazy that it keeps scrolling my screen when my cursor gets too close to the edge. If I wanted to go to another monitor, I would prefer to click on the arrow that directs me to that monitor.

Incredibly annoying!

Chad Musgrove

3 years and no fix yet? How hard could it be to have a simple check box to disable scrolling side to side WHEN the mouse even approaches the edge of the first monitor? Seriously - 3 years? Seems like a simple piece of javascript would be able to comment out the code section that makes this "feature" work.

And why is it that sometimes it doesn't work (which I love when it doesn't) = then other times it does work?

This is a VERY ANNOYING feature. Every time I go to even click the back button, gotomypc scrolls to the left. So annoying.

Another idea to fix this - simple shrink the area that you have to place the mouse to auto scroll left or right. So instead of making the entire edge of the screen activate the auto scroll, make a little 150px box in the BOTTOM LEFT CORNER activate the auto scroll, and leave the rest of the edge alone. Then users could click the arrow on the edge of their screen to quickly jump to the other monitor - or go the bottom left of the screen.

The second "fix" (shrinking the area you have to place the mouse to start "auto scroll") should take a coder about 10 minutes to implement, not 3 years.

Seems like a simple way to make this issue with YOUR customers a non issue.

AshC

Hi Carl,
I have noticed if I keep my GoToMyPC Client viewer window at the same relative frame size as my Host desktop (either monitor you're working on), then the scrolling is not automatic, but only when I click on the side arrow towards an extra monitor. When I expand my viewer to something larger than the Host desktop space, then scrolling seems to be automatic.

Carl Sharpe

Wheres the fix????? This is driving me insane

Bryce Contor

Update: I messed around a little and confirmed what I had thought: When I first log into a session, I don't get the scrolling. My view on the client stays stable on one host screen or the other, and I can click the little green arrow at the side of the screen to switch. But after awhile I get the annoying scrolling behavior and I can't figure out how to make it stop. I reiterate what Sam said, I get the behavior WITHOUT HOLDING DOWN ANY BUTTONS. All I have to do is approach the edge. Sometimes the scrolling starts before I even get the cursor close enough to click on some desired object near the screen edge, and I want to scream.

When I was using a Mac as the client there was a button at the top to select "scroll" or "click" screen-switch behavior, and if I re-selected "click" it behaved for awhile. Mac went the way of all the earth and now that I have a PC (Win8) client I can't even find the button.

Since it has been a couple months since Kyle said a fix was on the way, I tried both "control window arrow" and "control alt arrow." I was able to compress both host views side by side on my client monitor so everything was tall and skinny, but then I couldn't get out of that view. Shall we say, less than useful! By the way, I'm running a Win7 host with Win8 client.

I think I need Greg's work-around. To disable the second monitor can I just kill the power switch, or is there more to it? I would be disabling most evenings and enabling most mornings, so it needs to be pretty painless.

Bryce Contor

Same for me. Enough to make one use language that would make a sailor blush.

Theresa Murrell

It does the same thing when I minimize the screen to see the other items on my desktop - since I go back and forth from the remote desktop to a spreadsheet on my current computer, this makes this almost unusable. I think I am going to have to find another program for what I want to do unless you can add an option for a scroll bar along the side. Please make a way to disable this feature.

Sam111

I think I will try Greg's idea to disable my extra monitors while I'm travelling.

Sam111

Thanks for the reply Kyle but one thing you've said is definitely not the case for me:

Scrolling is activated when:
You hold down a left click and move your cursor toward the edge of the current monitor toward your next monitor

My GoToMyPC window scrolls my remote desktop when I'm not holding down any mouse buttons. This happens any time I mouse anywhere near the edges of the window.

Kyle Halversen

Hi,

Just a small update. I am very sorry, we don't yet have the ability to disable the scrolling completely, but I have a piece of information for all of you and an update that may help.

Scrolling is activated when:
You hold down a left click and move your cursor toward the edge of the current monitor toward your next monitor

Scrolling can be de-activated by:
Clicking on the arrow to switch a monitor
Using the switch monitor keyboard shortcut

We are rolling out a new build of GoToMyPC. That's version 8.4 build 1704. This build lets you switch between monitors with the keyboard shortcut Ctrl + Windows Key + ALT + Arrow key. This shortcut should hopefully let some of you be more productive while you are working. Another advantage is that you can use it to toggle between monitors and de-activate scrolling if it's been triggered.

Note: Some of you might have hotkeys with your graphics card that may accidentally rotate your display, so be sure and remap or disable it

Other tips:
You might run into situations in which you've a lot of things to do between monitors. You can hold down the Ctrl Key and the Windows Key and hold down a left click to quickly scroll between monitors (it takes a little getting used to, but it may help).

You can use the keyboard shortcut to switch between monitors when you are finished to disable screen scrolling.

Greg Maland

My solution is to disable the second monitor, until they provide this option of suppressing auto scroll.

Sam111

Please create the ability to lock the screen in place when connecting to a remote computer with multiple displays. The auto-scrolling is highly frustrating and impedes productivity.

Anon72361

Any fixes yet?

Anon72361

Any update on this ? The ideal solution for me would be to click on the little green symbol on the right to jump to that screen and then on the left one to go back. The auto scroll has me swearing so many times during a session as it always seems to trigger...

Please fix it.....

Elsie1

This is VERY annoying for me. I only have one monitor in use & it really bugs me to have the stupid thing start moving every time I get too close to either side. This really need to be fixed.

Otherwise, I love GoToMyPC. I am able to remotely connect to a computer in NY from Texas and get invoicing done & mailed. I can also access everything on that computer if I need to research information that I stored on it.

Andrew Ritz

This is certainly a bug and not a feature. Worse yet, getting the fix in place and adding the option would be insanely easy, even for a jr. programmer. Just do it already.

Zachary Pittman

Very annoying to slide when you get close to the edge of the screen. Need to be allowed to disable that.

sidbiggle

Agreed. This is incredibly annoying, and definitely should be a product bug rather than an idea. Half the time I need to vertically scroll on a page, it starts sliding to my second monitor. Very poorly placed and very poor design in that it is not able to be turned off.

Archie1

This reply was created from a merged topic originally titled
Disable monitor scrolling on PC client.

How can I stop scrolling between monitors when my mouse reaches the edge of the current monitor on a PC client?

GlennD

Hi Christopher,

I've changed this to an Idea so it can be considered for a future update.

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