When is LogMeIn or GoToMyPC going to fix the host cannot connect... service not running??

It is definitely a GoToMyPC issue to do with a Microsoft Update that was installed....I have 50 PC's on GoToMyPC and I am getting calls everyday that someone can't connect and I have to RDP into their PC and force a restart via shutdown /i.

We are paying alot of money for this application and this needs to get resolved !! I have users (CEO's and CFO's) calling me saying this is a pain, and to make it MY priority to fix this !! That is why I am posting this and so that you can feel my frustation !!

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Kim Levya

No I wish I did sorry, I would remove it if I knew which one caused the issue.

Sorry was hoping LogMeIn would figure it out and fix...but doesn't look like that is going to happen.

wleung1

Hi Kim,

Do you know what the Windows update was? I just now need to figure out how to fix this on Macs and Windows 10.

Thanks,

Kim Levya

Hi Glenn,

I am hoping that last nights maintenance fixed the issue, but I won't know until my users start logging on.

Will keep you up to date...it was definitely a Windows Update that stopped the Host Service to automatically start when a PC is rebooted.

Kim Levya

That is so weird, so what now I have to have 30 some odd users revert back which means I would have to get a technician involved?

I thought with all the Maintenance windows they were working on the issue?

TNG1

I should note another person found that 9.6.2215 and above seems to have this issue. Have not found a 9.4 2149 to have this problem

TNG1

GlennD - too many people are having the GOTO services not automatically starting even though it is configured to do so (even auto delayed starts don't guarantee the service starting) - not sure if you have reviewed other threads. I don't see anywhere where Logmein support is acknowledging a solution needs to be done. Been using GOTO for a long time and never seen this issue plus it has been going for on for over a month 1/2.

Kim Levya

Hi we are still experiencing issues with the Service not starting if the PC is restarted?

Windows 7 Pro 32 Bit PC's here...there is an issue with about 9 to 11 PC's with it not starting?

wleung1

Hello,

We have a similar issue. We have several computers that show offline both PCs and Macs. This issue started in the past month but we are noticing that the list of offline computers is growing. When the computer restarts the service is no longer running automatically even after re-installing Gotomypc. If we manually run the application we can connect but we need to connect remotely without any intervention.

GlennD

Hi Kim,

I apologize for the frustration, can I get some more details from you? Are the host PCs showing as Offline when your users sign in to connect to them, or are listed as available but the connection fails when they try to connect? When you RDP into these computers, do you see the GoToMyPC Service listed as Running in the Services list?

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