Mac host unavailable

G'day,

We have an iMac running macOS 10.12.6.

For some reason the connection keeps becoming "unavailable". Restarting the computer does nothing; it stays unavailable.

The application does appear to be running on the host because the GoToMyPC icon is sitting in the Mac menu bar. If I close the program from the menu bar and then manually run it again, the computer becomes available to connect to, but only for a few hours, and then it mysteriously becomes unavailable again.

It seems like maybe there's an issue with the background service on the host.

I have tried doing a 'check for updates', as well as removing the application and then re-installing from the GoToMyPC website, but these didn't resolve the issue.

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Comments

eeleigh

I am experiencing the same thing as well. It started with 10.12 and is worse with 10.13. I have uninstalled GoToMyPC and reinstalled making sure I have the latest 3 times, made sure the Mac is not set to go to sleep, and so on. It will be online for a short time, then reports off line. Prior to 10.12, it seemed to work great, now it is useless and I also depend on it as I am a consultant and have to work remote frequently. Unless this can be resolved, I will have to consider cancelling and getting a refund as well.

AshC

Hi David,

I'm sorry for the trouble you've experienced there.

We are fully compatible with Mac OS 10.13, High Sierra (as well as 10.12). You may want to check the version of GoToMyPC installed on the problem PCs to ensure they are running V 2220 or higher there.

And then if problems persist, let us know exactly what the experience is so we can assist further.

DavidMcIntyre

As far as I can tell, GoToMyPC no longer works for Macs. It appears to not function at all on 10.12.

A lot of stuff is wrong with 10.13, so I don't hold that against them, but our corporate license is probably going to get ended because we can no longer count on the product. For a long time we were able to use ancient installers to get old versions that worked, but we can't get anything to work on 10.12 anymore.

We currently have a 24 PC account, but we'll find another product.

GlennD

Hi @G-Money,

I did not find a GoToMyPC account registered to your email address, could you please private message me the email address associated with this Mac Host and it's nickname? Just click on my name to see the private message option.

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