Refund requested

Hi everyone, I cancelled my suscription on January 2016 and received an offer with a discount. I accepeted that offer but didn't thought I was starting again an automatic subscription. Yesterday I was charged again in my account without the discount, I would like to canel my subscription and be refunded as I am not going to use anymore this service with less Pc's number and high price. Thanks for your help ...

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Accepted answers

AshC

Hello @Help_Your_Clien ,

Although we don't discuss pricing or billing concerns through the Community, I can say that Customer Support can help explain things further. For example if you just recently renewed an annual plan in the past month with no usage, then you would be entitled to a refund of this purchase. Click the 'Contact' option from our support pages here: https://support.logmeininc.com/pro/help/how-do-i-cancel-my-logmein-pro-account

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AshC

@Ron99 I apologize for the delays. If you can let me know what phone number you dialed, and what you heard during the call in process it would help me track down the support gap. You may also create an email billing request through this support site at your convenience: https://support.logmeininc.com/central/help/how-do-i-contact-support

Ron99

I cancelled my account a year ago but you have taken monies again from my credit card UK Pounds 839.99 - I have been trying to call your customer service line multiple times for the last 5 days but get no answer . I want a refund of this amount and cancel AGAIN my account please.

averstech

Hello. How can I cancel my subscription and get my money back? I did not consent to the automatic debiting of money from my card.

AshC

@slipknot954 You will need to contact Customer Support to make the billing request: https://support.logmeininc.com/central/help/how-do-i-contact-support

slipknot954

Hi everyone. I bought a subscription a year ago. I haven't used hamachi for a long time. I forgot to cancel my subscription. On September 26, 2020, a payment of 52.8 eur was made. I want to delete the network. Can I get a refund? I'm sorry, I'm Russian and I don't speak English

Help_Your_Clien

also, can't you just have someone reach out to me when they are free? Most companies will let you put in a callback #. Not the case with Logmein? - is that right?

Help_Your_Clien

Thanks for getting back with that idea. I will look into it, however, if your company does not want to hire enough staff to support a phone based cancellation of the subscription, then it is kind of a fools errand to sit on infinite hold - don't you agree?

AshC

Hello @Help_Your_Clien ,

Help_Your_Clien

Quick story from a soon to be former client. I used their trial service once and I have been autorenewed for 2 years. They charged me over $220 for a service I literally only used once. What's worse is that there was never a confirmation email sent. When I logged in today to figure out how to cancel my service, I confirmed that all of this time they have had my correct email so I have to wonder what is wrong with their sytstem that in 2 years I never once received a notification from them - either to confirm my trial or for any other reason. Just a stealth auto-renewal. I disputed the charge with my company, however LOGMEIN woudl not budge. Nor do they answer their customer service calls. People, let's keep the feedback going. Autorenewals are ethically questionable as it is, but to make it impossible for your customers to cancel a simple subscrioption is highly unethical.

jamezua

Thanks, I've been refunded and hope this grateful post will help to recover the reputation of LogMeIn in this kind of situations, cheers ...