Connection perfect at work but Home connection issues

I tested GoToMyPC with company laptop at work in front of dual screen monitor host computer. Everything ran beautifully. I could scroll between both screens with the arrows. My icons are on the main monitor 1 and I could see all the icons, normal size. When I open up Outlook email, excel file, etc everything is great.

However, when I take the same company laptop home, I cannot see the option/arrow to view both monitors. Monitor 1 looks like only half the screen is showing and all the icons are enormous. When I open Outlook email I can't really see anything and it's insane to scroll to read a basic email. Everything seems "exploded" big.

I've tried adjusting down resolution on laptop even to point of using lowest resolution and not much help. I set both View and Preferences (Host) to "Scale to Fit".

I'm baffled that I need to make adjustments at home but not at work on the same laptop. The only difference I can think of is that my home internet is slower.

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54Julia

Thank you, that seems to help a little, but overall I still can't replicate the correct settings and work from home. I'll check with my IT Director regarding permissions to test ruling out my home connection. Thank you for your help.

AshC

@54Julia Try checking the Host computer's GoToMyPC preferences, Connection category: Direct Connections. Set this preference to 'Not allowed', save, and then test again.

If you want some help, you can also call us to test from our own network to the host computer to rule out your home connection.

54Julia

We have rebooted the Host computer and no difference with Home use issue.

When I bring the same laptop back to work, everything is perfect again.

AshC

Hi Julia,

Sorry for the confusion there. Your experience should be the same when using the same remote Client to connect to the same Host.

Have you tried rebooting the Host computer?

What about when you bring the same laptop back to the host LAN?

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