Uncaring company and refusal to pro-rate refund when my mother died

ellenfagan

I have been a customer for several years.  I only used Logmein to help my 87 year old mother with her computer since I lived 800 miles away. My subscription auto-renewed in December 2017.  I used it very little if at all between Dec 2017 and early Feb 2018 because my mother was terminally ill and not using her computer. She passed away 2/19/18.  Logmein should be able to see that my account and the remote computer were used very little if at all during that time period.  I asked for a pro-rated refund and to cancel my account.  The answer was no to the refund but yes to cancelling my account Dec 2018.   Of course I have not reason to use that account between now and Dec 2018.  I was very disappointed in the uncaring attitude of this company.   When logmein dies, don't expect tears from me or a sympathy card.   I'm just sad I gave money over the years to a company with no heart.