How does one get access to and be able to edit the fields in the reminder emails? We do our ecommerce for paid-for training sessions on our own website and use gototraining for mechanics of running the training sessions but still would like to use the reminder email feature. However, the single line "If you can't attend this training, you may cancel your registration at any time" completely contradicts the cancellation policy we have and must be removed from the reminder emails so as not to confuse the registrants.
When the registrant clicks on the cancellation link for a paid training it doesn't cancel the registration. Instead an email is sent to the organizer stating that the registrant is requesting to be cancelled. Only the organizer can cancel the registrant, and when doing so can specify the refund amount. If you haven't done so already you'll want to enter your refund policy at "Admin Settings > GoToTraining Payment". Unfortunately G2T doesn't make your refund policy visible to the registrant until they are already into the payment process.
So registrants can cancel anytime, but they can't circumvent your cancellation policy/fee.
p.s.
G2T used to show your refund policy (via a link to the policy you entered in the Admin Setting) on the registration form right next to the price - and IMHO they should put that back on the registration form . As a workaround for this omission we added a mandatory question to the registration form where the question part states the cancel policy and the available answers confirm agreement, something like:
Q: If you cancel less that one week prior there will be a $10 cancellation fee
A1: Agree (was already aware)
A2: Agree (was not aware)
I'm a new user so I realize I'm a year late to this conversation, but I second this request. We charge a fee if they cancel so we do not want that line in the email reminder telling them they can cancel at any time. I hope we have the ability to remove that sentence in an upcoming release; preferably a global setting.
I do apologize, that specific disclaimer cannot be removed through the GoToTraining Email options at this time, as it is built directly into the email template. If this ability does become available we will update the Community with new functionality.
I don't need the disclaimer changed. I need to remove the one line "..you can cancel at any time." Or be able to edit that text.The problem with re-creating the email on our site and using APIs completely defeats the purpose of leveraging your useful administrative functions. If I keep doing that (and I've had to do some of that already) I might as well not use nor pay for a gototraining license.
I understand the importance of this wording for your GoToTraining Emails. The disclaimer is mainly there so that Attendees may opt-out of receiving further updates or communication regarding that event.
I'm afraid the disclaimer cannot be changed without forming the Emails yourself through the assistance of our APIs. These are available for free, yet they require developer knowledged in order to customize certain functions.
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