We have evaluation surveys setup to send out an hour after the last day of a training session. The attendees are receiving the emails without an issue. However starting approximately a few weeks ago, we've had some attendees unable to fill out and submit the evaluation. They will fill it all out and click Submit and then it will just reset make them start over. It's odd because there is not yet a common theme outside of it being a GoToTraining Evaluation. The browsers they are using vary per each person and the folks are from different and same organizations. For example, we can have 3 people from an org and 2 will fill out the eval no problem and the third one will have it reset repeatedly. Any ideas or has anyone else been experiencing this lately?
If they contact us we send them our Word version of the eval so that we can still get their feedback but this adding extra work. Soon we may just stop using the GTT evaluations which is unfortunate as we'd like to fully utilize the product.
Make it a great day!
Melissa
