We created a monthly account to support a webinar. Nobody noticed the auto-renewal aspect until the 2nd month of billing. It now looks as though we cannot make the cancellation effective until the next monthly anniversary. This seems a bit sneaky to me and puts me off wanting to use this service in future.
Simon
Hi Simon,
Sorry if your subscription ran over.
It is important to disable renewals before the end date of your current period. If the renewal took place less than 24 hours ago, we can often reverse that for you if you contact Customer Care directly. After that point, the bill has already been processed I'm afraid.
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