How should I respond to a client who says: I tried to attend a previous webinar put on by you organization, but couldn’t see the visuals due to compatibility issue with my web browser. I was able to listen via the phone line. I just registered for the one below and re-ran the compatibility test since we made some recent upgrades here at my company. I get the following error with both internet explorer and Firefox. Funny thing is when I check the versions of IE and Firefox I have they meet the compatibility requirements. I checked with our IT department and they thought it might be settings on your end. Any ideas?
Hello,
It seems like your Attendee is passing the connection tests and browser version check, but may not have their Flash Player allowed or updated: https://get.adobe.com/flashplayer/
* GoToWebinar Web App requires Flash currently to stream A/V to the audience.
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