Registrants not receiving email reminders/confirmation

Hello,

We have been seeing issues with some of our webinar registrants suddenly not receiving their reminder emails for the webinar.

It typically starts with the registrant having no issues, and then suddenly they stop receiving all emails. I get a new person contacting me about once every 2 weeks saying they aren't receiving the emails.

I have told them to check their junk and spam folders, and some have even contacted their email providers to be sure no spam filters had been altered. I have also tried canceling their registration and re-registering them. Nothing seems to work.

Help! Thanks!

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AshC

Right:: You start here: https://support.logmeininc.com/gotomeeting/contactus

Then when you type in the problem it begins the case for you, followed by phone in options so that your info is already contained before contact.

SCMeditation

Thanks!

How do I create a case? I only see the option to call support or to post here.

Thanks!

AshC

Hello,

I apologize for any lost communications.

If you have instances where GoToWebinar reminder emails are not being sent, and the recipient has already confirmed with their provider and checked email filters, then it is best for you to create a case with Customer Care directly. Included in the case creation, the webinar ID, reminder frequency, affected address', and account information will be important to document.

https://support.logmeininc.com/gotomeeting/contactus

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