Customer service that does care

600% increase.. that is what I was just hit with... for accessing 5 computers.. I've been with GTMPC since 2006 and its always been a REASONABLE FEE that I can afford. But a 600% increase? I called customer service and they simply did not care. I aksed for e supervisor and my 12+ years of supporting the company meant nothing.
600%? How is this reasonable?

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Paulsb01

I've made contact via email with CS and they have resolved my issue. I will say that i'm pleased with the result.

CS, does care after all. You just have to take it up a notch.

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Paulsb01

I'm a man of my word.

AshC

@Eusrosis Your best option to see what prices are available for your GoToMyPC account is to call directly into Customer Support to securely confirm your identity: https://support.logmeininc.com/gotomypc/contactus

Eusrosis

Please, @Paulsb01. I find it hard to believe that you were so reasonable. I was very patient and polite. I cannot believe you would be under agreement with logmein to not tell your solution.

Eusrosis

Yes, many times.

Eusrosis

Yes, do it! I did as they charged my expired card.

Eusrosis

how did you take it up a notch? I sat on the phone for 28 minutes and talked to a supre who did not care, help, nor resolve, Do you work for them?

Eusrosis

Same here!!!!! Charged my 1260 for three computers, and after two phone calls complaining, they said "sorry, I can not help you with that". So scummy...

mfcs

Please share. I called and talked to them, just as you stated in your first message. Did you call them a second time?

@Paulsb01 wrote:
I've made contact via email with CS and they have resolved my issue. I will say that i'm pleased with the result.
CS, does care after all. You just have to take it up a notch.

Paulsb01

I've made contact via email with CS and they have resolved my issue. I will say that i'm pleased with the result.

CS, does care after all. You just have to take it up a notch.

mfcs

Dear Paulsb01,

I wounder how many of us there are out there? We can not be alone. Is there any way we can dispute charges with our credit Cards.