Gotomypc has encountered a problem error message.

I seem to be stuck in an error loop that I can't get out of! Here's the problem and what I've tried

I have been connecting to my host computer (desk top) with my laptop for the last year with no issues. In the last few days, my shortcut has stopped working with a 'GotomyPC has encountered a problem with the shortcut to xxx PC' message.

Ive then tried connecting through the website, but it says 'Another instance of the viewer is already running'

I then tried restarting my laptop and just connecting through the website, but it still says 'in session' for my host computer & won't connect

When I was in the office yesterday, I uninstalled & reinstalled gotomypc and it connected ok when I was next to the host computed, but now I'm remote again, it won't work.

I have Eset antivirus installed on both computers and have done for the last year

Help - I go on holiday in two days and need it working!

Find more posts tagged with

Comments

AshC

Hi @mattymoo1 ,

What can typically happen is a new GoToMyPC version may trigger a different security response. If you have already tested the connection with Eset disabled / uninstalled, I would then call into Customer Care to see what may have changed in each environment.

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!