I am trying to install gotomypc on a machine to allow access to our 20 hosts on our acount and keep getting this message.
"Unfortunately, GoToMyPC couldn't start because it's been corrupted. You may need to contact your system administrator.
I have tried de-installing, removing every trace of previous installations, and trying to install from different user profiles.
Please see the last log file entry below if anyone can help it would be appreciated.
2019-09-19 13:58:48.078 +0930 i: [g2o] <8AC> ======================================================
2019-09-19 13:58:48.078 +0930 i: [g2o] <8AC> C:\DOCUME~1\Chris\LOCALS~1\Temp\LogMeInLogs\GoToOpener.log
2019-09-19 13:58:48.078 +0930 i: [g2o] <8AC> GoTo Opener Application build 527
2019-09-19 13:58:48.078 +0930 i: [g2o] <8AC> C:\Documents and Settings\Chris\Local Settings\Application Data\GoTo Opener\GoTo Opener.exe
2019-09-19 13:58:48.078 +0930 i: [g2o] <8AC> WinINet version 7.0.6000.16945
2019-09-19 13:58:48.093 +0930 i: [g2o] <CAC> [initialize] started
2019-09-19 13:58:48.093 +0930 i: [g2o] <CAC> logSecurityInfo
OS ver 5.1,
lua=0, virtualization=0, inst-detect=0,
integrity level 0x00000000 (UNTRUSTED)
2019-09-19 13:58:48.093 +0930 i: [g2o] <CAC> Using UI language 0x0409
2019-09-19 13:58:48.093 +0930 i: [g2o] <CAC> [detectMode] started
2019-09-19 13:58:48.093 +0930 i: [g2o] <CAC> [handleUrl] started
2019-09-19 13:58:48.093 +0930 i: [g2o] <CAC> configuring request
2019-09-19 13:58:48.125 +0930 i: [g2o] <CAC> sending request
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> receiving response
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> args request took 1188 milliseconds
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> argumentsRequestMetrics: bytesDownloaded=2948&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=launch.getgo.com&requestUrl=https%3a%2f%2flaunch.getgo.com%3a443%2flauncher2%2flaunch%2fe0-JUOuFRo4bra_al7HqfNi_F4U8JstyMgoSqDS4gutck9x1B_wF2Ps4MBlhLaudLyh9WPYpOYV8vu5EdKmoMKh2QJCh-0bkgaBhiPtaOl5oe1A4V5vllCT7sGqVtnyuwsJ4GkS-KN7O96pw-ty5UG3eEDRs4Q4v0iEDVMjMeEl_lXdrV43bEoNMWmZ1WfxgMWmU3X45INjd0ITxNSHfSTIfEUx6g0gqwnBX9vyGkw6uIhwh9E71tikgs1CeSG9qaaCd5P9Kvi1TevG3IHjTk5vmwuz1x47hFwIymwCTjOMtgT-XkCcunZYAFjfW_WCGDEm6sE1NcjP-Sl_wpsFZRPyRunlw7VVqFwLEPe9bKxarRt746jj_yJvLXJi2c38mskZ0oyt4ORqcn04Ar9mrM2WgfyB7AHdf8OX-Bi_oMjtM6sVX3myG0JV8lYrFxGUDQaZ2QY7NnBVOa0hBN0HrGP8cYwOybmFvfpNDWdSNc3p4FYD9YpY8FRhaj99NdayK9NFFxgjMFVdW8AzJrFu4LqIqaxXEdmeYATmZc_Q7eZPItoiyshj4I-KIBb7CjJq-mgYX2BLWRiksGaJqPDxOPPpKTUblYfDKCfzrgOMEjiDYrJYi8Kk6_40wT1itNaoZGgAJweSvq-pVtiIIjPckw-pHBcwIjJKRwPvCGcJaFB56xaJBRKdflI4aGhIeAWM2L2yn-WbBbVevSD84Wf35z5s13R51j88NdnqXuFG-A0X921mNAR1GaU8cOSgvBqf-agpJsbUVXIrjqbUjR2pYDQyT16aYpQluL34G37DL8f4PeORA7rpY-f-EgFc-YLHPSAomqoFJ-zcLEu9t0z88rAs8pWOlaA_n-SR-4bmSGksd3NYfTd66PcgKv43--z8gCKWxhZf8EFi75nv8Od9CLu90S5eYc4mblEPfY_sFqqE1NQy5NbKBwQzekTf7eH6PXbYKLcw1_GlYvngqhK92zqbzqyu8KTjEkIi2yC0XrlH6bsb0pRwpWqzA_bWAbY_w0gOpR416jC9K2cTp3HENUxo2HC-kxu1dMPhYpXaA0GQxthsfixf-tCBbhpgr_1fKSw4kZ2IWw&resolvedHostAddr=67.217.67.141&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=891&timeToDownload=297&totalTime=1188
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> effective args,
for DownloaderApp:
allowDowngrade: 0
build: 2329
endpointRelativeURL:
fileName: GoTo Opener.exe
persist: 1
product: g2p_viewer
scheme: gotomypc2329
sessionTrackingId: e0-JUOuFRo4bra_al7HqfNi_F4U8Jsty
for endpoint:
ClientId: ...
ConnectionInfo: ...
DownloadServer: ...
EnableDebug: ...
EnableRemote: ...
EnableStat: ...
FailureURL: ...
HGAudioFCT: ...
HGEnabled: ...
HGFCT: ...
HGNoOfSockets: ...
HGSSFCT: ...
HostBuildNumber: ...
LEK: ...
LoggingServer: ...
ProxyHost: ...
ProxyPort: ...
QuickConnectId: ...
SEK: ...
SessionId: ...
SessionInfo: ...
ShortcutId: ...
TelemetryEnabled: ...
UrlPrefix: ...
UserLocale: ...
audioFlowCtlPacketSize: ...
audioFlowCtlTokens: ...
directConnectParams: ...
flags: ...
flowCtlPacketSize: ...
flowCtlSS_SendWinThrottle: ...
flowCtlTokens: ...
sessionTrackingId: ...
useHttps: ...
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> [enterSingleInstance] started
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> [checkUpdate] started
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> [checkInstall] started
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> [initEndpoint] started
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> Running on behalf of g2p_viewer (GoToMyPC)
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> compatibleBuilds: 2329
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> [Detect plugin] started
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> checking in HKCU
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> checking in HKLM
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> [Detect endpoint] started
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> [downloadEndpoint] started
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> created file 'C:\DOCUME~1\Chris\LOCALS~1\Temp\AC96A4AB-6EDF-46EF-B181-360E50DDB442\goLoader.exe'
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> configuring request
2019-09-19 13:58:49.281 +0930 i: [g2o] <CAC> sending request
2019-09-19 13:58:49.437 +0930 i: [g2o] <714> HttpSendRequestEx async error 12157
2019-09-19 13:58:49.437 +0930 i: [g2o] <CAC> downloaded 0 bytes in 156 milliseconds (0.0 KiB/s)
2019-09-19 13:58:49.437 +0930 i: [g2o] <CAC> endpointDownloadMetrics: bytesDownloaded=0&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=builds.cdn.getgo.com&requestUrl=https%3a%2f%2fbuilds.cdn.getgo.com%3a443%2fbuilds%2fg2p%2f2329%2fgoLoader.exe&resolvedHostAddr=54.230.243.226&result=ECOsInetError.eSECURITY_CHANNEL_ERROR&timeBlockedInUi=0&timeToConnect=0&timeToDownload=0&totalTime=156
2019-09-19 13:58:49.437 +0930 i: [g2o] <CAC> created file 'C:\DOCUME~1\Chris\LOCALS~1\Temp\AC96A4AB-6EDF-46EF-B181-360E50DDB442\goLoader.exe'
2019-09-19 13:58:49.437 +0930 i: [g2o] <CAC> configuring request
2019-09-19 13:58:49.437 +0930 i: [g2o] <CAC> sending request
2019-09-19 13:58:50.343 +0930 i: [g2o] <CAC> receiving response
2019-09-19 13:58:58.453 +0930 i: [g2o] <CAC> downloaded 2299704 bytes in 9016 milliseconds (249.1 KiB/s)
2019-09-19 13:58:58.453 +0930 i: [g2o] <CAC> endpointDownloadMetrics: bytesDownloaded=2299704&contentType=application%2foctet-stream&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=builds.getgocdn.com&requestUrl=https%3a%2f%2fbuilds.getgocdn.com%3a443%2fbuilds%2fg2p%2f2329%2fgoLoader.exe&resolvedHostAddr=202.173.29.134&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=781&timeToDownload=8235&totalTime=9016
2019-09-19 13:58:58.453 +0930 i: [g2o] <CAC> Content-Type: application/octet-stream
2019-09-19 13:58:58.468 +0930 e: [g2o] <CAC> [downloadEndpoint] completed: 2022 (ECError::eVerifyFailed), Error returned at , endpointtools.cpp:384
Error occurred at , endpointtools.cpp:235
Error occurred at , downloaderapp.cpp:1804
2019-09-19 13:58:58.468 +0930 i: [g2o] <CAC> [completeInstall] started
2019-09-19 13:58:58.468 +0930 i: [g2o] <CAC> [leaveSingleInstance] started
2019-09-19 13:58:58.468 +0930 i: [g2o] <CAC> [startSendTelemetry] started
2019-09-19 13:58:58.468 +0930 i: [g2o] <CAC> [notifyUserIfFatalError] started
2019-09-19 13:58:58.468 +0930 e: [g2o] <CAC> flow error (not displayed):
(2022) "ECError::eVerifyFailed"
Error returned at , endpointtools.cpp:384
Error occurred at , endpointtools.cpp:235
Error occurred at , downloaderapp.cpp:1804
2019-09-19 13:58:58.468 +0930 e: [g2o] <CAC> not displaying error:
GoTo Opener encountered an error:
Unfortunately, GoToMyPC couldn't start because it's been corrupted. You may need to contact your system administrator.
2019-09-19 13:58:58.468 +0930 i: [g2o] <910> telemetry data: appBuild=527&downloadBaseURL=https%3a%2f%2fbuilds.cdn.getgo.com%2fbuilds%2fg2p%2f2329%2f%2chttps%3a%2f%2fbuilds.getgocdn.com%2fbuilds%2fg2p%2f2329%2f&endpointState=AuthenticationFailed&helperRuntime=10375&helperState=Bypassed&helperUUID=72015ED2-50E6-4DF9-9BE2-03E7366AF3AA&osVersion=WinNT_P_5_1_2600_SP3&pluginState=Unknown&helperHistory=HelperHandlingUrl&helperHistory=HelperHandledUrl&helperHistory=EnterSingleInstanceSucceeded&helperHistory=ConfigForProductSucceeded&helperHistory=PluginLocatingExisting&helperHistory=PluginLocateExistingFailed&helperHistory=EndpointLocatingExisting&helperHistory=EndpointLocateExistingFailed&helperHistory=EndpointDownloading&helperHistory=UniqueTempDirExecPermissionSet&helperHistory=ECOsInetError.eSECURITY_CHANNEL_ERROR&helperHistory=EndpointDownloadExecPermissionSet&helperHistory=EndpointValidatingDownloaded&helperHistory=CheckFileAuthTimeMs(15)&helperHistory=Win32.0x800B0100&helperHistory=EndpointFileContentType(application%2fx-msdownload)&helperHistory=ECError.eVerifyFailed&helperHistory=EndpointAuthenticateDownloadedFailed&argumentsRequestMetrics=bytesDownloaded%3d2948%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dlaunch.getgo.com%26requestUrl%3dhttps%253a%252f%252flaunch.getgo.com%253a443%252flauncher2%252flaunch%252fe0-JUOuFRo4bra_al7HqfNi_F4U8JstyMgoSqDS4gutck9x1B_wF2Ps4MBlhLaudLyh9WPYpOYV8vu5EdKmoMKh2QJCh-0bkgaBhiPtaOl5oe1A4V5vllCT7sGqVtnyuwsJ4GkS-KN7O96pw-ty5UG3eEDRs4Q4v0iEDVMjMeEl_lXdrV43bEoNMWmZ1WfxgMWmU3X45INjd0ITxNSHfSTIfEUx6g0gqwnBX9vyGkw6uIhwh9E71tikgs1CeSG9qaaCd5P9Kvi1TevG3IHjTk5vmwuz1x47hFwIymwCTjOMtgT-XkCcunZYAFjfW_WCGDEm6sE1NcjP-Sl_wpsFZRPyRunlw7VVqFwLEPe9bKxarRt746jj_yJvLXJi2c38mskZ0oyt4ORqcn04Ar9mrM2WgfyB7AHdf8OX-Bi_oMjtM6sVX3myG0JV8lYrFxGUDQaZ2QY7NnBVOa0hBN0HrGP8cYwOybmFvfpNDWdSNc3p4FYD9YpY8FRhaj99NdayK9NFFxgjMFVdW8AzJrFu4LqIqaxXEdmeYATmZc_Q7eZPItoiyshj4I-KIBb7CjJq-mgYX2BLWRiksGaJqPDxOPPpKTUblYfDKCfzrgOMEjiDYrJYi8Kk6_40wT1itNaoZGgAJweSvq-pVtiIIjPckw-pHBcwIjJKRwPvCGcJaFB56xaJBRKdflI4aGhIeAWM2L2yn-WbBbVevSD84Wf35z5s13R51j88NdnqXuFG-A0X921mNAR1GaU8cOSgvBqf-agpJsbUVXIrjqbUjR2pYDQyT16aYpQluL34G37DL8f4PeORA7rpY-f-EgFc-YLHPSAomqoFJ-zcLEu9t0z88rAs8pWOlaA_n-SR-4bmSGksd3NYfTd66PcgKv43--z8gCKWxhZf8EFi75nv8Od9CLu90S5eYc4mblEPfY_sFqqE1NQy5NbKBwQzekTf7eH6PXbYKLcw1_GlYvngqhK92zqbzqyu8KTjEkIi2yC0XrlH6bsb0pRwpWqzA_bWAbY_w0gOpR416jC9K2cTp3HENUxo2HC-kxu1dMPhYpXaA0GQxthsfixf-tCBbhpgr_1fKSw4kZ2IWw%26resolvedHostAddr%3d67.217.67.141%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d891%26timeToDownload%3d297%26totalTime%3d1188&endpointDownloadMetrics=bytesDownloaded%3d0%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.cdn.getgo.com%26requestUrl%3dhttps%253a%252f%252fbuilds.cdn.getgo.com%253a443%252fbuilds%252fg2p%252f2329%252fgoLoader.exe%26resolvedHostAddr%3d54.230.243.226%26result%3dECOsInetError.eSECURITY_CHANNEL_ERROR%26timeBlockedInUi%3d0%26timeToConnect%3d0%26timeToDownload%3d0%26totalTime%3d156&endpointDownloadMetrics=bytesDownloaded%3d2299704%26contentType%3dapplication%252foctet-stream%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.getgocdn.com%26requestUrl%3dhttps%253a%252f%252fbuilds.getgocdn.com%253a443%252fbuilds%252fg2p%252f2329%252fgoLoader.exe%26resolvedHostAddr%3d202.173.29.134%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d781%26timeToDownload%3d8235%26totalTime%3d9016
2019-09-19 13:58:58.468 +0930 i: [g2o] <910> configuring request
2019-09-19 13:58:58.468 +0930 i: [g2o] <910> sending request
2019-09-19 13:58:58.750 +0930 i: [g2o] <910> receiving response
2019-09-19 13:59:05.703 +0930 i: [g2o] <CAC> arranging to pop up the log file, C:\DOCUME~1\Chris\LOCALS~1\Temp\LogMeInLogs\GoToOpener.log
2019-09-19 13:59:05.703 +0930 i: [g2o] <CAC> [waitForEpUi] started
2019-09-19 13:59:05.703 +0930 i: [g2o] <CAC> [completeReportStartup] started
2019-09-19 13:59:05.703 +0930 i: [g2o] <CAC> [hideUi] started
2019-09-19 13:59:05.703 +0930 i: [g2o] <CAC> [completeSendTelemetry] started
2019-09-19 13:59:05.703 +0930 i: [g2o] <CAC> [stopUi] started
2019-09-19 13:59:05.703 +0930 i: [g2o] <CAC> [cleanup] started
2019-09-19 13:59:05.703 +0930 i: [g2o] <CAC> *not* self-deleting downloader app.
Regards,
