Like a lot of organisations we have had to switch our regular meetings and conferences to online during this crisis, and gotowebinar has worked very well for 3 or 4 large meetings we held last week. However, today we have tried to host a number of practice sessions and no attendees (standard attendees, co-organisers, and panelists) have been able to join the scheduled standard webinar.
Each attendee can get as far as the 'connected' screen, but no further.
As organiser I can log-in and start the session, broadcast the webinar, etc. but with no attendees. It is very frustrating.
The scenario is the same for everyone who tried to join (all in UK) using different equipment, mostly Windows 10 and Chrome.
Strangely, when two attendees attempted to join via the mobile (one Android and one IOS) app - they were able to join.
Has anyone else experienced any outages that could explain this? I know the typical solution is to uninstall and reinstall, but some of the attendees have never attended a meeting before so an old install should not be an issue.
Additionally, I expect several hundred potential attendees at events next week and am very worried they will not be able to access the webinars.
Any suggestions would be greatly appreciated.
