Is there an option for direct online support, remote support or live chat? I have searched the community discussions and no solution to my problem.
It looks like the only option is to call the toll-free number, but I have screenshots that I'd like to share. I'd even settle for email support.
My problem is that when I click the "Join Webinar" button in my email (before the meeting has started), the app launches and says "The meeting is starting..." long after the meeting has already started and it hangs.
I have done the system check
https://support.goto.com/webinar/system-check-attendee
All good.
I can join a test session
https://support.goto.com/webinar/help/join-a-test-session-g2w060001
No problem.
I tried to submit feedback and got this:
An Unexpected Error has occurred.
Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 5C16EE24.
This has happened several times over the past week and I am unable to join GoTo Meetings.
I'm on hold with phone support hoping this discussion gives an answer before they pick up.
