User Can't connect

Hello,

I am using the trial version of rescue. I have a user that can't connect to the session. She enters the ping at logmein123.com, Downloads the apps but gets stuck on the connecting window. It sits at "Examining Network configuration" and then eventually stops. Unfortunately, this user is out of town and not very computer literate so I can't really ask her much system/firewall questions (hence the need for remote assistance). Any ideas what could be wrong?

Thanks

Al

Find more posts tagged with

Comments

cwager

I was not able to discern if there was a firewall on the customer's workstation as I am talking to someone by proxy to look at this. I recommended a restart of the system also.

Anyone else have any ideas?

cwager

One of my customer's is having the same issue. It has been over 10 minutes, sitting at "Examining network configuration". I suspect a firewall issue. I am going to call and ask the customer to disable the firewall on the 1 computer on the network.

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!