Greetings,
I conduct paid Livestream training sessions through GoToTraining , where the sessions are recorded. After the session is delivered live and recorded, I make the recorded session available again behind an additional paid version for anyone who did not have the opportunity to attend the live paid session to be able to view the recorded session by making a payment. However, I can't seem to be able to add the already paid attendees (of the live session) to a preapproved list in the new session, so they don't have to pay again. I looked for an option to export the paid attendee list from the Livestream session and upload the roster into the new paid recorded session, but the system does not provide for this option. So, when they are given a link (which requires payment), they are prompted to pay again, when in fact they have already paid once. Is there any way the developers can add a feature that would allow the organizer to export the list of attendees from a paid live session and drop them into a list on the recorded session link, whereby they are not prompted to pay again, but also allows new attendees to use the same recorded link and go through the process of paying as a first-time viewer? As it stands now, I have to export the list of the original attendees, create a discount code in the paid recorded session under the pricing tab and email them individually with the code, which in fact also makes the process not only extremely time-consuming but allows for the code to be passed around and used by anyone, bypassing the payment. If there was a way to allow the original attendees to be uploaded into the new session roster, it would alleviate the need for a discount code to be applied and prevent having to send e-mails individually and potentially everyone with the discount code registering and watching the recording without paying. Thank you for your time!
Shawn
