Samsung Tablet - Webcam not available for presneter

Hello, we had a panelist during a test run on a Samsung Tablet. He downloaded the gotowebinar app, but the webcam wasn't coming up (See photo) he could only see the mic icon and three dots (see screenshot). I believe the android tablet is on the approved device list. My thought is that the camera isn't set up to allow GOTOWEBINAR - but i wanted to ask if anyone had a similar issue!

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Accepted answers

AshC

@APGA_Webmaster Sharing webcams on Android OS is not currently supported. Reference guide: https://support.goto.com/webinar/help/mobile-feature-comparison-g2w070004

All comments

AshC

@grove I'm sorry there has been no development work yet around GoToWebinar Android mobile apps. If you'd like to see all the latest updates, this support article has new features and functionality: https://support.goto.com/webinar/help/whats-new-g2w010012

grove

Has the webcam feature for Android been updated since July? Are you now able to use this feature on Android?

AshC

@APGA_Webmaster Sharing webcams on Android OS is not currently supported. Reference guide: https://support.goto.com/webinar/help/mobile-feature-comparison-g2w070004

Chris Droessler

I know on the new Apple tablets, you have to go into the system settings to allow GoTo to access the webcam. It's a security feature.