GoToAssist Remote Support v5 - September 1, 2020

GlennD

GoToAssist Remote Support v5 Agent Desktop Console Windows (v. 5.2.0.17) and Mac (v. 5.2.0.24) 

 

New:

Reverse Screen Share

Reverse Screen Share is now available in the Agent Desktop Console allowing agents to share their screen with the customer during a Remote View or Remote Control session.

Dark Mode

Dark mode is now available for both the Windows and Mac version of the Agent Desktop Console.

For detailed information about the Agent Desktop Console (including download links), see GoToAssist Remote Support Agent Desktop Console.

Improved:

• Fixed the Start Desktop Session behavior for the Mac version of the Agent Desktop Console.
• Fixed key mapping for AZERTY keyboards.
• Various other crash fixes.

GoToAssist Remote Support v5 Agent Web Console - September 1, 2020

 

New:

Session Timeout

Session timeout (the time after which a session is automatically closed if no customer joins) has been increased to 60 minutes for paid accounts.

Design Update

Updated design for the Recordings and Devices pages.

Improved:

• Fixed an issue where This session is no longer available. message appeared after navigating away from the Recordings tab.
• Fixed an issue where the Details panel was blank after navigating away from a Device Group.

GoToAssist Remote Support v5 application for Windows (v. 5.0.0.466) and Mac (v. 5.0.0.418) - August 27, 2020

Improved:

• Various reliability and crash fixes
• Fixes for unattended device duplication issues
• Fixed an issue where Ctrl-Alt-Del was sometimes not working