A space for GoTo customers to share feedback, ask questions, and influence new product features and improvements.
Hi, We have just released GoToAssist Remote Support 4.8 Build 1716 which includes the following: Fixed Automatic Update/Downgrade Issue - Resolved an issue affecting builds 1712 and 1714 where the automatic update/downgrade feature caused problems. Screen Sharing Improvements - Addressed the problem where the remote screen…
Hi, We have observed changes in Android v14 and its API that will impact Apps tailored for older Android versions. This will affect our GoToAssist Remote Support v4 Mobile App. According to the latest code change to its OS, Android 14 is set to have its API requirements stricter, which means that it will block the…
Hi, From July 22, 2024 all GoToAssist Remote Support v4 versions below v4.8, build 1702 will no longer be supported, including: 4.5 Build 1610 4.6 Build 1624 4.7 Build 1673 4.8 Build 1692 How does this impact me? From July 22, 2024, the following will happen: Any devices that are running 4.8 build 1692 and older of the…
Join us to learn how to easily manage the diverse mix of smartphones, tablets, and laptops used in today’s modern workplaces. You don’t need to be a large organization to benefit from a mobile device management (MDM) solution. Businesses of all sizes rely on smartphones, tablets, laptops & more for various types of work,…
In the past, IP-only allowlisting was possible due to static IP ranges that were not updated often. As of February 19, 2023, certain components of GoToAssist Remote Support v.4 will be moving to AWS CloudFront and require domain-allowlisting, due to the more dynamic nature of the CloudFront IP ranges being changed…
GoToAssist Remote Support v5 Agent Desktop Console Windows (v. 5.6.1.35) and Mac (v. 5.6.1.39) - April 15, 2021 New: New MenusNew menus improve the user experience of the Agent Desktop Console.Header Hamburger Menu (Win)/Menubar Menu (Mac)Most features and functionalities of the Agent Desktop Console are now also available…
Welcome to our July Monthly Update! Our team has spent the last few months holding customer interviews and we noticed a common theme – our customers need a little help finding the answers to their questions. We decided that this month, we’d share the best way to get help, or find the answers to the questions you have about…
GoToAssist Remote Support v5 Agent Desktop Console Windows (v. 5.6.4.38) and Mac (v. 5.6.4.43) - May 20, 2021 Improved: Improved the authentication process for sessions using proxy servers. Fixed an issue where agents using computers with certain video processor chips (GPUs) experienced misaligned mouse clicks due to…
GoToAssist Remote Support v5 application for Windows (v. 5.4.0.1130) and Mac (v. 5.4.0.1181) - May 10, 2021 Improved: Security Improvements General stability improvements and fixes Fixed an issue where session connection was interrupted when the customer downloaded and started two instances of the applet Unattended…
New: Stored unattended device credentials from v4 available in v5Stored login credentials for unattended access set up in GoToAssist Remote Support v4 can now be used in the Remote Support v5 Agent Console. Improved: Improved updater reliability for the unattended support application Improved connection reliability for the…
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IT teams are managing too many tools and too many threats. In this Dine & Demo, we'll show you how LogMeIn Resolve brings remote monitoring, endpoint protection, patch management, and helpdesk into one unified platform — so your team spends less time context-switching and more time solving problems. You'll also see how…