Un-embed the chat window

Andrew Whittam

We've set up our website channel to use the beta version and selected the option to 'Use Instant Chat'.

 

It works really well but would be better if the original chat window opened on the customer's machine after a remote control session begins. Customers sometimes navigate away from our web page and lose the embedded chat window. The other nice feature that disappears with the embedded chat window is it flashing in their task bar when there is a message.

 

I want to keep the instant chat but these differences are forcing us to call and speak to customers more often, and no one wants that. :smileytongue:

 

Is there an option already that I'm missing to force open the stand-alone chat window? Or is this a possibility in the future?

ctclark1

Fortunately my organization isn't using the beta yet from what I've seen so far in the "complaints" department, but there is another caveat to have the chat embedded in the browser instead of being its own applet like it is now; _regardless_ of whether its in a "new window" or not. - If we're doing rescue operations many times its difficult to keep browser windows open for one reason or another - particularly when we're trying to run a fix that has to close all browser windows (something involving fixing IE or FF, or any other number of fixes that get made to Windows by us on a daily basis. IMHO this is a _bad_ idea.