Calling Cards/Channels and Logos

Connect2Geek.co

I had talked to a couple of Logmein Reps who liked the idea but of course couldn't comment on future products. What I want is the ability to have different calling cards with complete control over what they look like and with what logos and links for each and every card I create and even per channel. I have one company with two different DBA names and represent mulitple Vendor products as a reseller. Most customers recognize either the Logo of one of my DBA's or the product that they have.  Having the calling card update via the locally installed calling card on the Technician's desktop doesn't do us any good. You change something and it changes it for everyone. 

 

It is my wish that Logmein "Host" these customized calling cards as part of the service. Create a specific card for a channel for a specific software product and or logo, that way when we go to deploy the calling card we can pick from a list of saved cards and push them to the client based on type of product, dba, or whatever. 

 

I have always given high praises to Logmein and I will again here. You guys have the best remote control product on the planet! And I think I have tried almost all of them. 

 

However, on this one feature it has been poorly designed in my opinion. I sincerly hope this is changed soon. 

 

kappisto

Third this one - I've started setting up calling cards because nobody on my team was using them, but I (and I suspect this will apply to many others) have a problem with giving all our customers direct channel access, as there's too much potential for abuse, and I don't need our limited number of technician seats being wasted because a customer is too lazy to follow instructions over the phone. However we do have some customers for whom directly connecting to a channel would be perfect. At present I'm stuck between three alternatives:

 

1. Having every repeat-customer using pincodes

2. Only deploying the calling card to my important/trusted customers

3. Enabling private and channel sessions and just defaulting the calling card to private in the offchance they wont notice they can select the channel connection option.

 

If I could associate multiple calling cards with my technicians, and then through the Tech Console's Calling Card tab select, say, "Deploy Pin-Code Calling card" vs "Deploy Direct Connect Calling Card", well, that would just be fantastic.

 

Surely this is a consideration for everyone who mixes over-the-phone support with web-based, or for those with limited seats and many customers who don't really need someone to log in just to help them set up an email account