Hi,
We just had a 4-hour webinar and an attendee insisted that she attended the webinar whereas in the Attendee Report, she was shown as absent with no minutes of presence in the webinar room. Could there be a possibility that the report could be wrong or have some glitches?
Anyone know how to make the host not be able to see you going out?
Thanks @AshC for your reply.
We didnt have any polls during the webinar and she (the participant) didn't ask any questions.
So we can only ask which OS she used, from what device and if she has downloaded the app at all.
I will also ask if she received a 'thank you' email as an absentee or present participant.
I would also ask how she got connected to the webinar (PC via link sent from GTW reminder email or phone).
If there are other questions I should ask, I would appreciate it greatly if you can let me know now because the participants are lawyers and doctors so I don't want to sent many emails regarding just one topic.
Thanks.
@xpotlight I would ask what operating system they utilize for webinars and if they downloaded the software at all. Then check the webinar reports for Questions they may have asked or Polls answered.
Hi @AshC , @Chris Droessler thanks for your replies.
Before contacting the user, I need to ask all the relevant questions and now I've gathered that we need to find out the following:
What I do know is that she just clicked on the 'Attend Webinar' button from the email reminder and she managed to log in. Kindly let me know all the questions that I need to ask so that I will only approach her once. After which I will update on this thread for further investigation.
Thanks all.
@xpotlight Are you able to ascertain what device or operating system the affected Attendee was using?
Is there any evidence of them answering a Polling Question or asking a Question to Organizer while in the live broadcast?
I've seen people connect to the webinar via phone-only and thus they are listed as absent.
Some register twice and thus get the absentee email for one email address
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