Update the Name and Custom Fields while in a session

We are using the URL post feature to push data after a logmein session to our ticket tracking system.

Our customers populate the fields before the session starts. I can see the field but their read only. Some times the customers enter incorrect information ( Wrong Customer number, Ticket number, Email address). This causes the session details to post incorrectly to our ticket system.

As a feature request could you Allow Administrators to change the name and custom fields during the Legmein Session? Then when the session is over the URL POST will have the correct data.

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Comments

echo

Yep, would also be handy for billing purposes

Andrew Whittam

I would like to see this feature as well. We are not as sophisicated as recording details in job ticket system, but customers often do not enter their name when requesting help via our website channel. When there are several of these in your console at the same time it would be helpful to rename them from "Customer".

gregh

yet another i'd like to add my name to the 'please' list.

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