Asking to Buy Subscription, But We Already Have One?

I am an administrative user of Central, and one of my users is having a reoccurring problem with LogMeIn asking them to buy a subscription when they log in.

We have enough subscriptions on our account to have no problems adding this user, so why does it keep asking them to buy one when they should be assigned one of ours.

I have already remade her account several times and after one day of use it will ask her again.

So what's going on there?

Find more posts tagged with

Comments

AshC

Hi @megaed99

If you have not already reached out to Customer Support about this problem, please click my Community name in order to send a private message with the affected email spelling. I'll take a look on the back end to see what the hangup is.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Best Of

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!