Case number 14800011
We held a company-wide meeting last week via GTW.
None of the presenters or the organizer had the controls to show their webcam video. They couldn't even try to make it work. The webcam/video button didn't appear for any of them.
We called tech support. The agent was overseas and had a poor audio connection -- he tried to help, but every fifth word dropped out so it was hard to communicate. We finally had to give up and hold our company-wide call with audio only. We could still share the screen so our participants could see slides and charts.
We have been using GTW for months and have never had this problem. We just tried a test webinar, and everything worked fine including webcam video.
Can anyone help us figure out what went wrong? Did we configure something wrong when the meeting was set up? Or did GTW have a problem that day? Unfortunately, this was a high-profile meeting, and our exec team is upset about this.
