I have gone through official documentation through the site
https://support.citrix.com/article/CTX133066 it was insinuated that this problem was expected from the time of its release.
@FionaSmith I'm sorry for any confusion, that documentation is 5+ years old, and refers to a software version no longer in use. Are you currently experiencing this error message? If so, have you done anything to troubleshoot yet?
https://support.logmeininc.com/gotomypc
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