Inaccurate Attendee Report

Hello,

What is my recourse if I think the attendee report is inaccurate?

I have a participant who received their registration confirmation, and used that link to log-in, but the report states they were not present for any portion of the webinar. Zero minutes.

They are due a certificate of attendance, so validating their attendance is crucial.

Another participant attended (and the report confirms it) but still received the absentee follow-up email.

What's going on?

Thank you!

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Comments

AshC

@DeskNinja I don't have a good explanation for why the Attendee report would show a successful join / participation for someone who also received an Absentee Followup email. In this case we'd want to file a case with Customer Support, showing the email sent to that attendee. If you can gather this evidence then we can probably escalate the issue up to engineering for further review.

DeskNinja

Good thinking. That actually explains 1 of them, but not both.

Chris Droessler

Did you verify that either of those people did not register twice? I have had instances where they register using a work email and later a personal email. They only use one to join the webinar.

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