Double cursor

After updating LogMeIn to version 4.1.0.14344 (LogMeIn host - Mar 12 2021 17:10). We have started to get complaints from users.

The only workaround that I found is when changing display Color from HD to regular, but it slows the connection, The Windows user interface works with a delay. So, we need the HD mode.

Environment:

- Vmware ESXi VM

- OS Win10 with the latest updates at this moment

- Latest VMWare tools

- LogMeIn host 4.1.0.14344

- LogMeIn client 1.3.5214

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Accepted answers

AshC

[UPDATE] We are in the process of final testing now.

You can download the new test build here if you want early access: https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89

Please let us know if there are any issues, as we'd like to address all irregularities before pushing it live.

Thank you.

All comments

bullzeyes23

@AshC

Is the final build that fixed the dual cursor and blank screen released? If so, please provide me the link to download and try out on our computers.

The following is what i have tried on the computers that the Logmein virtual display device was disabled:

- with the "test build" version 4.1.0.14404, the dual cursor and blank screens work fine after did a complete uninstalled of Logmein Host, restart and install.

- With version 4.1.0.14344 that i downloaded from Logmein Central "deployment package link" of our account, did the full uninstalled, restart and install from fresh. dual cursor and blank screens will not work unless i disabled the Logmein virtual display device.

I was told by my supervisor to not install the test build for all the computer for now until the final version is released. Question: if i were to go ahead and install the "test build" and the final version is push out to all client, will the test build be replace by the final build?

jlcbone

THANK YOU!!!

I went in and did this and is working great now... I couldn't stand the double curser and thus far by doing this, it works... I hope it sticks! If not, I will know to go back in and see about the device manager again!

Chelseytx

ugh, I dont want to do that. LOL. that computer isn't used often so I will let it go for now.

Chelseytx

LMI Client - 1.3.5214. installed AM 8/16. running Win 7. (64 bit i believe. )

Chelseytx

LMI Client - 1.3.5214. installed AM 8/16. running Win 7. (64 bit i believe. )

AshC

@Chelseytx Can you please confirm the operating system version and LMI software version installed there?

bullzeyes23

@Chelseytx

Hmm. Thats not good. Just to share my finding with you. We need both blank screen and dual cursor to be fixed. Currently, we have to disabled the blank screen (disabled virtual display driver in device manager) to fixed the dual cursor and most importantly, we have to turn off 70+ computers monitors so that nobody can see what our "work from home" users is doing.

I did download the "test build" from this thread and it works for me. Uninstalled the current Logmein Host, delete whatever when prompted. Restart the computer and install the "test build" and restart the computer. So far, my computer blank screens and dual cursor fixed on my computer if i work from home (confirmed by my colleague). Since its a test build, my boss ask me to wait for their final version before roll out to the rest of the computers. The reason i totally uninstalled the problem Logmein host is because, we disabled the virtual display driver in "device manager" which when upgrading the Logmein host with the test build will not get the virtual display driver to enable. So a totally uninstalled and fresh installed is needed.

Chelseytx

I had a computer update LMI this morning and have this currently happening. I had to disable screen blanking in options on the tool bar and the double cursor went away.

bullzeyes23

OMG. I just updated all our 100+ computers to windows 10 20H2 (1909 end of life soon) and the host version is

4.1.0.14344 and all our users reporting the dual mouse issue. We have to disabled the Logmein display driver on all the work from home computers.

Just a heads up, windows 10 20H2 have random login to domain issue that the screens shows black screen with just mouse cursor. Workaround: IT crowd way. Restart computer and user will able to login fine. I have to restart one of the computer everyday before she start her shift. Replaced with another new computer (same make and model) with windows 10 20H2) same problem.

WUMChurch

I work with confidential info and need that screen 'blanked' on the office end. Weebly must get this issue corrected. Thank you.

MJK75

For me, simply disabling the blank screen option got rid of the double mouse cursor. Its not ideal as I would prefer the screen on host computer to be blank but i couldn't function with the two cursors.

WUMChurch

WEEBLY - Do you have a solution, yet? We 'pro' product users have been waiting close to a month for resolution. Disabling the mid-March driver is not a proper solution. Disabling blank screen is not a proper (nor safe) solution. Disabling HD in favor of slower response is not a proper solution. We hope to see an update/patch, asap. Thank you, in advance.

reneem

BUT, removing the Virtual Display function does come at a cost, as AshC had warned about.... now the Blank Screen option no longer works. Is there a way to reenable the LMI Virtual Display Adapter? I couldnt find it at first, but if you go to View and select Show Hidden Devices, it will appear. But I am unable to enable the device because it says the Hardware device is not connected to the computer (Code 45). Does anyone know how to reconnect this?

reneem

Omg, this totally worked for me! It doesn't take effect until you reboot the computer after disabling. Thanks for figuring it out!

intjohnny

How did disabling the virtual display driver fix the problem? I tried this on a temp machine and it just made the screen blank once logged in.

Lruff

That's the solution I found also.

materiaigiri03

Hi,

I have two arrows and it is driving me nuts!! How can I fix? Thanks

Georgiy

Please let us know when we can get and install the fix/update.

AshC

Hello everyone, we are aware of this complication on the newest LogMeIn version, and are currently investigating.

Please keep in mind that if you disable the LMI driver as mentioned by lpong, then the new screen blanking tool may not function properly so your host display will remain visible to anyone at the endpoint.

Georgiy

Thank you, Sir, and that other user! : )

It helped us.

lpong

I disabled this LogMeIn Virtual Adapter from Device Manager > Display Adapters.

Worked for me.

NoName10

Hi Ipong,

Not sure if I understand which driver you are talking about, can you please provide some screenshots of your solution?

Thanks

lpong

Disable a driver that this update installed under Device Manager > Display, called Logmein something. Dated March, 2021. This worked for me.

lpong

I tried a solution offered by another user. Try disabling the Logmein driver under Device Manager > Drivers. There is a logmein driver with a March date. I disabled it and the double cursor issue is gone.

lpong

Since the update that installed on March 17, 2021, I've been experiencing a double cursor when working with Autodesk programs remotely (Autocad and Revit). Impossible to work like this. Anyone know the solution? Can I uninstall the update?

NoName10

Hi,

I have seen that the mouse cursor appeared after the latest update. It is the remote cursor, so when you remoting you have both which is very annoying, is there a chance to turn that off somehow? The only workaround that I found is when changing display Color from HD to regular, but it slows the connection so I do not recommend this option.