Is anyone monitoring this feed anymore?
Has there been any fix to this issue? I am running an iMac Pro with the latest iOS at my home and connecting to windows on my office computer. I can connect fine but I have to degrade the screen resolution to the point that everything is blurry but manageable just to get my mouse to track somewhat smoothly. Some lag is to be expected but this is a big problem. I checked and I am running the latest versions of the desktop client on both machines. This thread has been going on for over a year with no fix, please tell me there is an update soon.
@lexialcantar That does sound strange, unless there's a routing problem with your Xfinity provider there. Give us a call when you have time to troubleshoot further.
No, not resolved for me. I suspect there's a conflict with other installed software. The extreme latency is not happening on my Windows PC, only on my iMac Pro. This same iMac Pro used to work perfectly with LogMeIn.
Did you find a way to fix it? I'm having the same issue however, it works when I connect to hotspot vs. my xfinity internet?? ugh 3 weeks behind at work
Same problem here. MacOS Big Sur version 11.6 on both computers. I disabled screen blanking with no improvement. Changing color settings from HD helps the mouse to track normally, but moving windows becomes slow to refresh. I'm using a different remote client for the time being as it's just not possible to work with the current issues. Please fix this soon!!
@jsrCT Can you try disabling screen blanking on a problem PC to see if that improves the performance?
I use a MacBook to login to PC (host - 2 machines running Windows) - super terrible lag. Both machines freeze and are unable to use Microsoft Word - if it opens, it is blurry and stalls out and I have to reboot. This is only happening since latest update. Worked like a charm until them. Now I visually only can see half of a normal word doc window and if I scroll down the entire doc blurs. I use other programs and they seem to work fine, frustratingly slow, but fine. If this can't be fixed I will definitely need to close pro account and find a new provider. I have tried disabling drivings, changing resolutions, blah blah etc. Updates should not cause me days of downtime, downtime means loss of time, loss of time means loss of money. Bad business.
This is still a problem for me, too. Any updates to this issue?
Edit:
My local client is a Mac Pro running macOS 10.14.6 (18G9216) with Log me in Version 4.1.7664 (PlugIn: 1.0.2725)
The remote Host Mac Pro is running macOS 10.15.7 (19H2) with Log Me In host software version 4.1.0.11887 The remote host has two screens running at 3200 x 1800
When remoting into this host, the client software causes all client-side keyboard and mouse inputs outside the app to lag by up to a second or two. Input response/lag inside the app for the host screen is expected to have delays and some lag but 5 seconds for all inputs to respond is way worse than it used to be. Using our VPN and Apple Remote Desktop is super slow but not as bad as my LogMeIn experience.
While I expect remote host lag/latency performance to vary and not be perfect, I don't expect LogMeIn software to slow down the inputs for my OS and all non-LogMeIn apps that are local.
I don't understand the version, let me know how to find it out please.
Most complains are about being too slow when the client is using software on the office machine, and sometimes there are some regarding mouse slowness as well.
@Bahar-b Thanks, can you also confirm the Host software versions affected?
Exactly which software is being utilized on the Host PC, and is the behavior just a slow response to mouse clicks, or are there another display artifacts being seen?
Hi,
Version 1.3.5179
@Bahar-b Sorry about the delays there. Can you please confirm the LMI version installed on the problem Host PCs?
@writersblock @mmitchell3526 Are you able to send the affected Mac OS LMI Log files over to customer support in order to investigate the possibility of a new problem with the latest build release?
Version 4.1.7664 (PlugIn: 1.0.2725) on both machines. It appears to be Mac specific. I can login to Windows machines and it works fine. Log in to any Mac, and it just crawls.
Justin
Maybe someone from LogMeIn can address this issue? Your software is a key to me working remotely and we pay handsomely for it. Please fix it!
I have the same/similar issue since the update. I use a macbook pro w/ a monitor connected to it. I've discovered that if I disconnect the external monitor and just use my laptop, the slowness goes away. I don't know why yet.
@writersblock Hi Justin,
Can you please confirm the Windows OS and LogMeIn software version running on the problem PC?
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