Change Access Code produces error message

For the past week, I've been trying to change the access code for one of our computers. Every time I do so, I give it my login name and password, and it responds with an error message, " Internal Error - GoToMyPC

An Internal Error has occurred. Please try again.

OK "

Trying again produces the same result. What could be causing this error?

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AshC

@tobiasinc It could have been a problem if the software was originally installed a long time ago.

Don't forget: if you ever need immediate help feel free to call into Support at any time.

tobiasinc

While you didn't directly answer my question, uninstalling and re-installing GoToMyPC did work. Once I reinstalled it, I tried changing the access code again, and this time everything went as expected. But I wonder why this was necessary - was there a bug in earlier versions that didn't get fixed with updates? I'm usually pretty good about keeping current with updates.

Anyway, thanks for your help, especially if you're a volunteer helper rather than a LogMein employee.

AshC

@tobiasinc If this is your personal account, are you able to try re-installing GoToMyPC on the Host computer?

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