Vista screen rendering painfully slow!

When we use the LogMeIn Rescue service to connect to a customer that is using Vista (with or without Aero enabled) the screen takes ages to render. This makes moving windows around difficult and using the start menu a little more tricky as you have to wait for a few seconds between clicks! We have seen this on every customers machine so far and we don't have this problem when connecting to XP and below.

I find it hard to believe that this is something that we have to put up with as it make remote support much more difficult and takes much longer.

Are other LogMeIn Rescue customers seeing this or is there something that we can do to rectify this?

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Comments

Nerds On The Ne

I know you can do it in the other LMI versions hence why I suggested it. But perhaps this also a known issue, I am not sure the length of Vista support that will be taken up as Vista is already considered a defunct attempt.

Kyle Goodwin

In LMI Rescue, I am not aware of any setting anywhere that allows you to not use the mirror driver. I am not even sure if there is a mirror driver installed during a rescue sessions.

Kyle

Nerds On The Ne

If it truly is just the logmein mirror driver you can set it to not use that driver. I dunno if this would help but it is possible with the logmein versions.

Richard Hooper

Sounds like the LogMeIn mirror display driver is not working very well then.

Wander how long we will have to wait until they resolve this!

uncle darry

I think you may find it is the grafics card, with normal sized grafics cards in the industry the Calling card sucks all the power (making clicks very slow to respond). I had this problem when people were accessing my Vista64 machine. I had 4Gb of ram and a light weight grafics card. As soon as I upgraded the card (BTW to 2x 9800GT's) the problem instantly disappeared. - It may seem far fetched but hey it worked for me.

Kyle Goodwin

I have also been experiencing this same issue. I have even tried turning the background image off and reducing the color depth (which sucks). At the same time I had this happen, I used another remote program to test and it refreshed/repainted extremely fast while Rescue was painfully slow.

Anyone have any ideas????

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