Activity Disappeared from Log

How is it possible for activity to disappear from our GoToMyPC activity log (or be deleted)? I have a screenshot of the timeframe in question from over a year ago. There are 2 sessions and 2 attempts to access PCs that no longer appear in the record. Could someone have manipulated/deleted the record(s)?

Thank you

Find more posts tagged with

Comments

AshC

@Gary54321 Session history can potentially date back further than 1 year, but that's the minimum we should be saving the data. There should not be any missing logs there at all.

Do you have a screen shot of the data gap, and/or have the specific dates/times of sessions you are seeking?

Gary54321

Hello and thank you, AshC. I'm a little confused about the times referenced (12 months and 90 days). I can see back more than 12 months. I can see back as far as 2 years, at least. I just checked again to make sure I wasn't imagining it, but I can see back at least as far as 2019.

My question is regarding sessions within a time frame I took a screenshot of, back over a year ago. I can see the exact time frame today in activity history, but there are 3 sessions missing. I took a screenshot on the original date to share my findings with a co-worker. When I look back now, the sessions are missing. They are the exact same time frames as the sessions immediately before and after the 3 sessions in question are still visible in the activity log.

AshC

Activity history for personal subscribers dates back 12 months, while Corporate accounts retain 90 days of data. Were you looking for info within this time period?

Gary54321

This is for GoToMyPC.

Quick Links

Join the conversation!

If you found this discussion useful, why not register/sign-in? It only takes a minute to share your feedback, ask a question, or vote for a new feature!