Attendee report generating error

Hello Guys,

I have been working on goto training platform for two years and didn't face any troubles. Today i tried to generate the attendee report for last week's sessions but I couldn't have them. I received this message from the platform;

Error

We apologize, but an error has occurred while processing your request. Please try again. For support, please contact Global Customer Support.

Could you please help me to solve this problem, or do you have any idea about the source of this problem??

Many thanks in advance.

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Accepted answers

AshC

@BashirMedeni Please click my Community name to send a private message with your account info and affected webinar ID.

All comments

BashirMedeni

Thanks again for your support. Happily, the problem was solved yesterday but I don't know how?. I think it was a technical problem that you mentioned previously and it took some time to be solved.

I appreciate your cooperation and support.

AshC

@BashirMedeni Please click my Community name to send a private message with your account info and affected webinar ID.

BashirMedeni

@AshC thanks a lot for your support. I tried to call the toll-free number that appeared to me for Turkey but it's not in use and I don't have any email address to write to. I don't know how to solve this problem?

AshC

@BashirMedeni There have been some sporadic disruptions over the past week or two due to Amazon Web Server problems. If you are still affected then Customer Support can help gather the lost data in most cases. Please call them from a local dial in number referenced on the support page.