GoToMyPC freezes on email notification

I've heard this from two users, somewhat randomly, so not sure it's a specific user/PC issue. Windows 10, Outlook with O365. If the user is typing an email, and a new email comes in (they get the notification), gotomypc will freeze, and they have to disconnect and reconnect. One reconnected, everything is fine. Email notifications don't cause any issues when they're in the office, so it's not a PC/Outlook freezing issue, it's something that is crashing or freezing the gotomypc connection. I'm going to have him try turning off notifications, but that's not a long term solution, he relies on those to know when emails come in. Gotomypc is updated. Any suggestions would be appreciated!

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WilsonTech

Running 12.1.3438 and still have users reporting this issue.

AshC

@RegerLaw @bweave I apologize for the conflict there. We've identified the issue and have a fix planned for version 12.1, to be released early February.

Thanks for your patience.

RegerLaw

Thanks. That's not really an option for us, as we often need audio (voicemails to email, etc) through gotomypc. But we have tried turning off the "play a sound" in email notifications, to see if that helps. If they don't rely on notifications for email, I've suggested turning off the notifications entirely, but I don't know if that will work for everybody. Which log files did you look at to confirm?

bweave

I ran into a similar issue also and narrowed the issue down to the audio notification. There seems to be a bug where sometimes when the sound channel is opened, gotomypc locks up. Investigating the log files on my system confirmed it. Disabling audio in gotomypc worked around the issue for me.

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