When creating a new webinar by "copying" a previous webinar, most everything updates to the new webinar's information. The exception is the confirmation email subject line that users receive after registering shows the older webinar's title. The subject line should update with the new webinar's title instead. The name of the new webinar in the body is correct though. Can this be corrected as it's very easy to overlook when creating a new webinar.
Hi @goto_r_recommends
Hi and welcome to the Community.
This issue is related to an older bug from several years ago, when GoToWebinar transitioned to a new internal platform. This change affected some features when copying a webinar, but these discrepancies only occur when copying webinars that were originally created on the previous platform.
Please note, this is not related to the new app or the classic version of GoToWebinar—it is specific to the internal platform update.
Copying webinars that were created after the transition (on the new platform) should work as expected. We recommend creating and copying a ‘new’ webinar as the solution going forward.
If you have any further questions, please let me know!
This issue is still happening 2/26/2026. Can we please get a fix? It is creating a lot of confusion for registrants and isn't able to be fixed by the webinar creator.
Okay, thank you. I recall this happening in the past when we moved to our current GoToWebinar platform. A webinar copied from an older webinar that was originally scheduled on our original GoToWebinar platform would have this issue. If it happens again please make a note of the webinar ID so we can look into it further.
DlubalWebinar, welcome to the community.
I have tested the Copy Webinar option and my confirmation email had the updated webinar title. Did this only happen with the one webinar, or have there been others since you posted? Can you tell us more about the webinar you copied? Was it an original webinar or a copy of an even older webinar? Was it a Standard webinar or a Webcast, or a Recorded webinar?
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